Posts Tagged Under: UC

The Essential Technology You Need to Keep Remote Workers Connected

In 2019, remote employment secured its position as more than just a trend but as a mainstay in American business. With 62 percent professionals working on a remote basis either full-time or at some frequency, according to Owl Labs’ State of Remote Work Survey, remote work was quickly becoming the norm.

In 2020, this flexible option has abruptly become mandatory. In the economics of the Coronavirus pandemic, organizations were forced to switch in order to survive. And for this purpose, they need to keep their remote teams virtually connected, no matter how spread out they are. Not only to drive connection between employees, but also to ensure productivity.

Essential technologies you need to keep remote workers connected

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Challenges Of Working From Home During Coronavirus Pandemic

The core concept of working from home has changed overnight. Instead of making a choice when the context was right, millions of people are now forced to work from home during a crisis that affects and even threatens their lives and the lives of those they hold dear. Our way of living turned upside down and we are forced to readjust without prior notice. As a result, even if previous studies have shown incredible benefits in favor of remote working, most of those do not apply in the current situation. 

Challenges of working from home during Coronavirus pandemic

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Get Your Customers Ready for Managing Remote Teams More Effectively

Gone are the days when companies had everybody working physically side-by-side and remote teams were scarce. The future of work is upon us, by choice or by context. And now more than ever, it has become vital for any business to streamline its communication flow and enable access to the company’s life to all their employees, regardless of where these are located.

Get your customers ready for managing remote teams more effectively

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Cloud Set To Massively Transform The Way We Work

The beginning of every year is marked by predictions and attempts at assessing the future. 2016 is no different, and this time we’re taking a close look at how our digital lives will improve in the upcoming years.

An infographic from Raconteur ranks the top 10 drivers leading to digital transformation for businesses, pointing out the factors with the greatest influence on the way we’ll work in the years to come. The global tech forecast anticipates a massive expansion of digital technologies among businesses of all sizes.

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A Match Made in Heaven – Why Call Centers and UC Go Hand in Hand

Photo by rawpixel on Unsplash

Metaphorically speaking, Unified Communications (UC) solution vendors walk around carrying a long list of benefits for service providers who want to offer UC services for SMBs and other organizations (i.e. upgrade their business communication channels). The are many reasons and truth is this crusade against old technology is very justified. Any way you look at it, UC services, especially when hosted in the Cloud, knock the socks off any legacy phone network.

A call center is, in and of itself, a network of phones. Much of UC’s functionality actually originated in call centers. The only difference is that unifying these features enables Service Providers (SP) to take better advantage of resources with the end goal of increasing productivity and improving the customer service. So what better business to target with UC if not contact centers? And although every feature counts, it’s those that touch the customer directly that weigh the most

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UC&C Is Headed to the Cloud

Photo by Jonathan Simcoe on Unsplash

Success in business depends as much on innovation as it does on adaptability, strategy, marketing, and of course solid investments. The evidence in favor of digital investments as a key driver is overwhelming. In the not too distant future, a company’s communication and collaboration efforts will be inherently reliant on cloud technology. And the reason is simple: everybody’s doing it, and he who doesn’t falls behind in reach, discoverability, customer satisfaction and many other areas that make or break a business.

Fierce competition, but also the always-on nature of cloud solutions, forcefully dictate the need to incorporate technology as a business strategy. Research conducted by IDG Enterprise gives us a bird’s eye view of the direction of spending, areas of investment and drivers, with a focus on the communication tools employed (or soon-to-be-employed) at large companies

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Your Invisible Business Phone

We developed Hubgets with the goal to make our teamwork as smooth as possible. Then, we shared it with the world. With Hubgets, you can have cohesive teams and a flexible work policy. You can reach people half way across the globe using the same mechanism you would to buzz a colleague 10 feet away. Today, we’ll look at the Phone component in Hubgets.

Business phone in the browser

Hubgets Phone

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Technical and Financial Advantages of UC&C

Photo by rawpixel on Unsplash

Communication infrastructures established in the ’90s are becoming increasingly incompatible with today’s connected economy. When it takes too long for partners to connect, or to fulfill customer needs, you know there’s a problem somewhere. For every problem, there’s a solution.

Unified Communications (UC) was born out of the need to enable faster decision making, but also to make collaboration more efficient. UC merges real-time communications (voice, video, instant messaging) with real-time data (presence, file sharing), and we often end up using the term Unified Communications & Collaboration (UC&C) to describe these solutions. Provided as-a-service, UC&C has a series of technical and financial advantages that make it a key asset for virtually any business today

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