If you ask 10 different people to define the year that’s coming to an end tomorrow, you’ll get 10 different answers. Same if you ask 1000. Because 2020 was tough, bumpy, and full of unpredictability in all possible areas. And we can all agree that it has forever changed the way we work and interact, both in doing business and in our private lives.
If there’s one lesson the pandemic taught business owners this year, it’s that having a virtual workforce is doable across many industries and sectors. About 50 percent of surveyed companies in the United States and Canada think their employees are more productive when working from home and project this will continue in 2021, according to Talent Trends.
However, the research also indicates that another 43 percent of companies are not sure if they can adapt to a digitally enabled remote work entirely in the months ahead.
At the beginning of 2020, an estimated 62 percent of full-time employees in the United States worked remotely at least to some degree, according to Owl Labs’ State of Remote Work survey. That number steeply increased in the wake of COVID-19. This escalation in working offsite requires the use of virtual communication tools to keep teams on the same page, despite shifts in workflow and location.
In this landscape of social distancing and remote working, staying in touch with coworkers and clients is more important than ever before. Real-time communications platforms have cemented the importance of virtual technology across most industries and workspaces. And under this new normal, voice communication has surged back after years on the decline.
Flexible work is no longer just a trend. And remote working — mostly from home during this pandemic — comes with a unique set of challenges. While none outweigh the overall benefits of distributed teams, leaders do need to shift their management and processes to get the best results from a remote workforce.
Gone are the days when companies had everybody working physically side-by-side and remote teams were scarce. The future of work is upon us, by choice or by context. And now more than ever, it has become vital for any business to streamline its communication flow and enable access to the company’s life to all their employees, regardless of where these are located.
Cloud-based Unified Communications and Collaboration (UCC) platforms have become increasingly more popular for businesses of all sizes. Enterprise spending on UCC tools grew to a $45 billion industry this past year, according to Synergy Research Group, with an average annual growth of 16 percent year-over-year.
One of the most basic necessities of any workplace is proper communication. In today’s world that runs on a hectic schedule, where every productive minute counts, the ability to instantly communicate has been a boon for the global work scenario. However, even in our fast-paced lives, writing etiquette can sometimes make all the difference between successful and unsuccessful communication. Let’s find out how chat and email etiquette can enhance our written communication and get us where we want.
Photo by Icons8 team on Unsplash
It starts with an innocent tap on the shoulder — a colleague asks a brief question about an upcoming deadline. No big deal, right? Two conversations and four emails later, you’ve officially wasted almost an hour.
I’m not here to tell you the story of how companies big and small fail to acknowledge the importance of using proper collaboration tools. The cat is out of the bag and has been for years. The market simply isn’t mature enough to take the plunge. What I want to share with you today is the typical scenario where office hours become pure chaos due to simple distractions like the one mentioned above. I’m 100% sure these will strike a chord with fellow office workers far and wide.
Photo by David Pisnoy on Unsplash
For more than 10 years we have been working with communication service providers around the world and one of the biggest challenges they’ve always reported has been customer churn. Even the best service in the world can’t prevent customers from fleeing if what you’re offering isn’t what they need.