Filip Truta' Post

A Match Made in Heaven – Why Call Centers and UC Go Hand in Hand

Contact Center

Metaphorically speaking, Unified Communications (UC) solution vendors walk around carrying a long list of benefits for service providers who want to offer UC services for SMBs and other organizations (i.e. upgrade their business communication channels). The are many reasons and truth is this crusade against old technology is very justified. Any way you look at it, UC services, especially when hosted in the Cloud, knock the socks off any legacy phone network.

A call center is, in and of itself, a network of phones. Much of UC’s functionality actually originated in call centers. The only difference is that unifying these features enables Service Providers (SP) to take better advantage of resources with the end goal of increasing productivity and improving the customer service. So what better business to target with UC if not contact centers? And although every feature counts, it’s those that touch the customer directly that weigh the most

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Girls Today Are More Interested in STEM Careers Than Boys Are

What did you want to become when you were a child? A doctor? A ballerina? An engineer? An astronaut? As we reach adulthood, few of us land a dream job. But if a recent survey is any indication, the next generation will be filled with scientists and engineers. And we have girls to thank for that.

STEM (previously SMET) is an acronym that refers to the academic disciplines of science, technology, engineering, and mathematics. It’s a pool of careers where you’re likely to find more men than women, but according to data unearthed by Fatherly, things are about to change really soon

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How Services (Not Apps) Make the World Go Round

How Services (Not Apps) Make the World Go Round

Image credits: dumontlawllc.com

The amount of time spent on mobile apps has increased by 21% from 2014 to 2015, with the mobile app market being worth an estimated $58 billion. That amount will rise to $77 billion by 2017, according to research conducted this year. But it’s not the mobile apps themselves that generate all this money – it’s the services behind them.

At the dawn of the app store gold rush – as the media affectionately calls it – apps were low in numbers and simplistic: reminders, photography, note taking, doodling apps, match-three games etc. As time progressed, not only were there more apps to be found, but their complexity grew as well, and so did the hardware they ran on. Their numbers grew from mere thousands to billions, as more developers started leveraging newer, more advanced technology, but also another game changer

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UC&C Is Headed to the Cloud

UC&C Is Headed to the Cloud

Image credits: scandinavianoffice.net

Success in business depends as much on innovation as it does on adaptability, strategy, marketing, and of course solid investments. The evidence in favor of digital investments as a key driver is overwhelming. In the not too distant future, a company’s communication and collaboration efforts will be inherently reliant on cloud technology. And the reason is simple: everybody’s doing it, and he who doesn’t falls behind in reach, discoverability, customer satisfaction and many other areas that make or break a business.

Fierce competition, but also the always-on nature of cloud solutions, forcefully dictate the need to incorporate technology as a business strategy. Research conducted by IDG Enterprise gives us a bird’s eye view of the direction of spending, areas of investment and drivers, with a focus on the communication tools employed (or soon-to-be-employed) at large companies

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Quote of the Day by Bruce Dickinson

Quote of the Day by Bruce Dickinson

Image credits: cjconsultants.com

Sales, marketing, consulting… these are paid positions that society finds useful in many contexts, but the world and its future are not dependent on these occupations. Engineering, however, is something the world cannot do without.

Engineering can be considered the world’s oldest profession because it predates humanity. Just ask Charles Darwin, whose famous theory of evolution is based on the idea that nature constantly engineers itself to survive and adapt. Bruce Dickinson surely agrees. According to the famous rocker, engineering is one of the most important things you can teach a child to aspire to

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Technical and Financial Advantages of UC&C

Technical and Financial Advantages of UC&C

Image credits: venturebeat.com

Communication infrastructures established in the ’90s are becoming increasingly incompatible with today’s connected economy. When it takes too long for partners to connect, or to fulfill customer needs, you know there’s a problem somewhere. For every problem, there’s a solution.

Unified Communications (UC) was born out of the need to enable faster decision making, but also to make collaboration more efficient. UC merges real-time communications (voice, video, instant messaging) with real-time data (presence, file sharing), and we often end up using the term Unified Communications & Collaboration (UC&C) to describe these solutions. Provided as-a-service, UC&C has a series of technical and financial advantages that make it a key asset for virtually any business today

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Research Shows How Our Computer Mice Are Betraying Our Feelings

Research Shows How Our Computer Mice Are Betraying Our Feelings

Image credits: freestockphotos.biz

A friendly interface goes a long way, but building software with the entire User Experience (UX) in mind helps achieve a more straightforward path to the ultimate goal of usability. Researchers at Brigham Young University want to open a new chapter in UX by determining exactly what people are feeling when they are sitting in front of their computers – all through mouse movement interpretation.

The research, Inferring Negative Emotion from Mouse Cursor Movements, reveals how “attention control theory” can leverage our trusty point-and-click devices as real-time indicators of negative emotions. When people experience anger or frustration

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UC Mobility – An Opportunity to Tap Today

UC Mobility – An Opportunity to Tap Today

Image credits: pixgood.com

Calculating the true size of the Unified Communications & Collaboration (UC&C) market has never been easy as many organizations are still operating a multi-vendor mix of communication and collaboration solutions, and so the data is scattered all over the place. However, there is one key area of UC&C that has shown steady growth over the years, and it’s poised to grow even more in the coming years.

IDC forecasts that UC&C services in Europe, the Middle East and Africa (EMEA) are set to rise from $7.7 billion in 2012 to $11.7 billion in 2016, but more importantly that the main driver for this growth is mobile UC. Most other think tanks agree that mobility is arguably the fastest-growing component of UC&C. IDC, for its part, has calculated a compound annual growth rate (CAGR) of 32% per year. However, the mobile UC ecosystem is still a fountain that sits largely untapped

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7 Factors to Consider when Choosing a UC&C Vendor

7 Factors to Consider when Choosing a UC&C Vendor

Credits: aftodioikisi.gr

Most small-to-medium businesses (SMB) don’t have legacy UC&C software to grapple with, making them more likely than enterprises to move to pure cloud-based UC&C services, according to data gauged by IDG Enterprise. The ratio is 20% versus 7%, respectively.

In its 2015 Unified Communications & Collaboration Survey, IDG uncovered that 33% of IT leaders plan to increase spending in Unified Communications and Collaboration (UC&C), both hosted and hybrid – a combination of hosted and on-premise services. Spending will increase by an average of 9% through 2016, while enterprises currently lavish an average of $8.1 million on UC&C products and / or services alone. In 2012, a similar survey uncovered that 49% of respondents still used on-premises solutions. That number has only slightly increased to 51% so far, but things are about to change

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Quote Of The Day By James R. Sherman

Quote Of The Day By James R. Sherman

Speeding train | webodysseum.com

Eddington’s Arrow of Time – describing the one-way direction (or asymmetry) of time – says that things in the real world can never be fully reversed. Unlike in the microscopic world, where things tend to behave a little differently, our world is governed by an obvious flow of time.

A drop of ink can instantly spoil an entire glass of water. Reversing the process would take far more energy and resources than it took to cause it, not to mention more time. The obvious solution

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