Posts Tagged Under: UC

Dare To Disagree: When Contradiction Gives Birth To True Collaboration [Video]

When we designed Hubgets, we wanted not only to facilitate communication, but also to foster collaboration in all-new ways. We’re still ironing out some bugs, but already our newborn baby enables entire teams to send feedback back and forth, collaborate on projects, aggregate searchable data, and keep their peers in the loop even out of office.

In our awareness spree to make Hubgets known far and wide, we came across a TED talk by Margaret Effernan which speaks of the hidden power of contradiction as a crucial aspect of collaboration.

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How To Get Your End-Users To Hop Aboard The UC Bandwagon

Planning to sell Unified Communications (UC) to your end users? Don’t expect them to get too excited right away. Moving them from traditional voice systems to the world of IP may be exciting for you, but the basic components of voice gateways, core processing servers, and IP phones do not, in and of themselves, offer value to your employees. So, what’s the key to revving up your employees and ensuring optimal buy-in?

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Education Is Key When Building a Collaborative Culture

Driving adoption of anything within an organization is difficult enough, because people tend to resist change. Even more so when it comes to all-new collaboration tools. So how do you ensure their buy-in and ongoing support for the tech? Easy. With some good old fashioned education.

We should know

It’s crucial not to take deployment lightly. We say this from experience. If you hand the management department a flimsy brochure or a demo video that just scratches the surface of the product, it might do more harm than good. Sometimes higher-ups may be even more resilient in the face of change than the workforce on the ground floor. When it comes to communication & collaboration tools, knowing the numerous benefits of each feature in part lets you align those features perfectly with your business.

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How Mobility Will Enhance Your Contact Center

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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.

It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.

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Technology To The Rescue! Inefficient Collaboration Can (and Will) Endanger Your Business

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Lately, everybody speaks about how you can increase productivity with better collaboration. Let’s think about how we are used to work together: in-person meetings, one-on-one discussions, phone calls that never end etc. Remember those days when, if you stepped away from your desk phone for just a few minutes, you had every chance to miss a business opportunity, or play phone tag for the remainder of the day?! Well, not anymore.

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UC (Or How To Fit 6,207 Work Days In A Year)

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Most entrepreneurs will tell you that, while they love what they do, it is not easy to juggle the many responsibilities that come with the territory. If successful, staff will keep growing in numbers, and invoices – both issued and received- will keep piling up. How can the SMB owner make one’s  life easier?

New research indicates that a company with 100+ employees stands to reclaim the equivalent of 6,207 eight-hour work days over the course of a year by implementing Unified Communications (UC) solutions. In other words, SMBs are poised to reach significant growth by simply deploying new tech.

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Fire Up Your Incense Sticks – Working From Home Has Become a Trend

“I would drape myself in velvet if it were socially acceptable.” This famous line from Seinfled is something many of us relate to. We all have a favorite set of clothes that we love to wear around the house but can’t take outside because of society. But what if you could work in those clothes? You know: carry out the usual office duties, but without actually heading to the office.

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Happy Birthday VoipNow – 9 Years and Counting

voipnow birthday

 

Number 9 is the number of Universal love, eternity, faith, karma, spiritual enlightenment and awakening, service to humanity, positive example and philanthropy, self-sacrifice and selflessness, soul purpose and a higher perspective, romance, inner-strength, responsibility, and intuition. It’s also the number of years that VoipNow has been around to bless service providers with UC goodness (smile)

If you ask different people from different cultures, number 9 has a considerable span of meanings.

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How Highly Does Your Business Value UC&C?

That’s one of the many questions asked by Fujitsu in a survey-turned-contest-turned-infographic. Most businesses are in the early stages of implementing UC&C (Unified Communications & Collaboration), but at the same time these companies expect the entire infrastructure to be laid out and ready to be used on a regular basis in no less than three years.

The Japanese IT company wanted to determine the state of UC&C today by issuing a game-show-inspired set of questions to a bunch of companies big and small. The purpose was to help managers see beyond the technical hurdles and into the advantages of simplified communications and enhanced collaboration. Right off the bat I can tell you that VoipNow & Hubgets – our most prominent products – are the perfect answer to Fujitsu’s entire pop quiz.

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A Word About The VoipNow Wiki and Creative Commons Attribution 4.0 International

The headline says it all. Our Wiki is now under the Creative Commons (CC) Attribution 4.0 International license, besides having a sexy new look 😉 The CC-licensed content is available on the end-user and developer resources spaces. We encourage you to use it if you offer VoipNow and DNS Manager’s extensive array of features to your customers. It’ll help them make the most of it, guaranteed!

So what does this stand for anyway? The Creative Commons Attribution license allows the most freedom for using a creative work. Here’s what you need to know about it as a service provider.

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