Posts in Category: industry

These 3 Determined Entrepreneurs Will Show You What It Takes to Be Insanely Successful in Business

As long as you have a brilliant idea and determination, nothing can stop you from reaching your goals, in life and business. Just look at these successful entrepreneurs: one of them finished reading an entire library by the age of 8, the other learned English by offering tour guide services to foreign visitors, and the last one doesn’t know how to code, even though he owns one of the most popular apps today. Guessed who I’m talking about?

Author: Maurizio Pesce, image licensed under the Creative Commons Attribution 2.0 Generic license. https://commons.wikimedia.org/wiki/File:Elon_Musk,_Tesla_Factory,_Fremont_(CA,_USA)_(8765031426).jpg#filelinks

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What Does It Take to Be an Inspiring Leader?

Every manager and entrepreneur dreams of becoming an inspiring leader that people would gladly follow. Some people have a natural leadership instinct, but what if you weren’t born with such exceptional skills? Can you learn how to be inspiring to others?

Science says there are ways you can train yourself so that people listen to you and follow your lead. Here’s what I found to be useful for anyone willing to go on this journey of inspiring leadership.

Photo by Eugene Lim on Unsplash

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Millennials Are Driving The Adoption Of Unified Communications

Photo by Vince Fleming on Unsplash

Studies show that Unified Communications and Collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. That’s not a surprise considering the increasing number of companies who expand their activities far from their traditional borders. But are their employees, especially Millennials, playing any role in this change? I’m a firm believer that this digital-native generation is fueling the change. And scientific facts seem to support this idea.

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A Match Made in Heaven – Why Call Centers and UC Go Hand in Hand

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Metaphorically speaking, Unified Communications (UC) solution vendors walk around carrying a long list of benefits for service providers who want to offer UC services for SMBs and other organizations (i.e. upgrade their business communication channels). The are many reasons and truth is this crusade against old technology is very justified. Any way you look at it, UC services, especially when hosted in the Cloud, knock the socks off any legacy phone network.

A call center is, in and of itself, a network of phones. Much of UC’s functionality actually originated in call centers. The only difference is that unifying these features enables Service Providers (SP) to take better advantage of resources with the end goal of increasing productivity and improving the customer service. So what better business to target with UC if not contact centers? And although every feature counts, it’s those that touch the customer directly that weigh the most

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UC Mobility – An Opportunity to Tap Today

Photo by Cara Fuller on Unsplash

Calculating the true size of the Unified Communications & Collaboration (UC&C) market has never been easy as many organizations are still operating a multi-vendor mix of communication and collaboration solutions, and so the data is scattered all over the place. However, there is one key area of UC&C that has shown steady growth over the years, and it’s poised to grow even more in the coming years.

IDC forecasts that UC&C services in Europe, the Middle East and Africa (EMEA) are set to rise from $7.7 billion in 2012 to $11.7 billion in 2016, but more importantly that the main driver for this growth is mobile UC. Most other think tanks agree that mobility is arguably the fastest-growing component of UC&C. IDC, for its part, has calculated a compound annual growth rate (CAGR) of 32% per year. However, the mobile UC ecosystem is still a fountain that sits largely untapped

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7 Factors to Consider when Choosing a UC&C Vendor

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Most small-to-medium businesses (SMB) don’t have legacy UC&C software to grapple with, making them more likely than enterprises to move to pure cloud-based UC&C services, according to data gauged by IDG Enterprise. The ratio is 20% versus 7%, respectively.

In its 2015 Unified Communications & Collaboration Survey, IDG uncovered that 33% of IT leaders plan to increase spending in Unified Communications and Collaboration (UC&C), both hosted and hybrid – a combination of hosted and on-premise services. Spending will increase by an average of 9% through 2016, while enterprises currently lavish an average of $8.1 million on UC&C products and / or services alone. In 2012, a similar survey uncovered that 49% of respondents still used on-premises solutions. That number has only slightly increased to 51% so far, but things are about to change

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UC – Your Green Card for Business Communication

Photo by lexie janney on Unsplash

Communication is one of the major challenges to tackle when you’re in the public sector doing business with partners, trying to grow a customer base, etc. Being able to take orders, answer questions, close deals and, most importantly just be there for your partners and clients in a timely manner is essential for growing a reputation as a trusty player in your field. To fulfill today’s growing demands and avoid being crushed by competitors, leaving the past behind is a good way to cement your business and assist your growth plan.

Private branch exchange (PBX) has come a long way since its inception in the early ’90s, when operators had to manage switchboards manually, using cord circuits

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5 Tips to Make Your Customers Love You

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A happy customer is a returning customer. Brand loyalty is when your users have the opportunity and good reason to choose another brand, and yet they choose to stick with you. Maybe it’s how your brand looks. Maybe it’s how it sounds, tastes, or feels. Whatever it is, something clicked with them and they clicked with you.

If your product sells today, that’s no guarantee it will sell tomorrow, or a year from now. Unless you’re giving away free cash bundles, holding on to a user base is no walk in the park. Some companies use surveys to see how consumers view their brand and how they stack against their competitors, and they adjust their practices based on the feedback. Others prefer to pour all their resources into building trust, quality and value, without asking too much around. But most don’t bother to do any of these things. And that’s no way to obtain loyalty

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Unified Communications to Gain Serious Traction by 2019

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Despite increased awareness about Unified Communications (UC) solutions, many businesses are slow to upgrade, or downright reluctant to do so. Reportlinker shares some numbers as part of a recent market analysis, and predicts a serious uptick in adoption over the next three years.

Compared to 2014, UC adoption in 2015 has not been considerably higher. In fact, some parts of the globe have fallen short of expectations, according to various market researchers, including the fine gents at IDC. But Reportlinker is optimistic about the next few years, projecting a compound annual growth rate (CAGR) of 11.42 per cent for the global UC 2.0 services market over the period 2015-2019

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