UC&C come very much in handy for everyday communication and, most importantly, they make sure the information stays within the company and it can be retrieved later on. This last benefit is actually the key to understanding why and how UC&C are changing the way we work forever.
First Things First: What Is UC&C?
If you haven’t heard this acronym before, be sure it’s going to be a marketing buzzword in the near future; it stands for Unified Communications and Collaboration, the integration of real-time, enterprise, communication services such as instant messaging (chat), voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, desktop and data sharing (including web connected electronic interactive whiteboards). (Wikipedia)
Information: The Most Important Asset
There’s no doubt that we live in a time when information is the key to anything we want to accomplish. So everything businesses related to this is critical:
- How they create and share messages, documents, media files and company knowledge in general
- How they store information and keep it secure
- How they search through information and extract the knowledge to reuse later on
The High Costs of Not Finding Information
One of the most difficult challenges businesses face today is finding key information at the right time. According to an IDC White Paper, businesses are losing money because of internal knowledge that can’t be found and retrieved on the spot, exactly when you need it.
Timely access to critical information separates the winners from the losers in today’s information economy (IDC).
Intranet technology, content and knowledge management systems, corporate portals, and workflow solutions have all generally improved the life of the knowledge worker. These technologies have improved access to information, but they have also created an information deluge that makes any one piece of information more difficult to find. (IDC White Paper)
How UC&C Solutions Can Help
UC&C are present in all of the 4 stages of the information cycle. Actually, one of the benefits of using these systems is that businesses can integrate the communication process to keep information easily available at any given time.
This results in:
- increased productivity
- fewer meetings
- lower costs associated with finding critical information, better productivity, and fewer meetings
- more empowered teams.
How We Help Businesses Index and Search All Their Communication
As UC&C developers ourselves, we know first-hand how these solutions help businesses of all sizes save time and money by hyperconnecting teams and making information available at any given time.
We designed Hubgets as a business collaboration platform to allow team members to communicate lightning-fast. Recently, we launched a freemium package, making Hubgets available for free for small teams of under 20 members.
As the product developed, we took more and more interest into the 3rd stage of the information life cycle: finding past information. Now Hubgets has extensive features that enable users to retrieve files, calls or chats, using a wide number of filters.
Take for example your calls. Hubgets provides superb voice and video capabilities and you can make such call using as many devices you want. However, you’ll always be able to find a certain call in your Call History regardless of the device you used. For those who want an easy way to retrieve critical information regarding Calls, we built an advanced search feature in Hubgets. With just a few clicks, you can sort through calls based on:
- time of call
- call flow (incoming / outgoing)
- call status (missed / answered / busy)
- call media (voicemail / recorded / fax)
This is just one of the many functionalities we developed in Hubgets to help organizations of all sizes reduce costs associated with finding critical information. Hubgets users can search through their one-to-one chats, team and group chats we call Topics and through the Team board, using a series of advanced filters. Learn more about Hubgets’ Advanced Search and other new releases by visiting our product blog.
How are you helping your customers have better access to their business information and to communicate better and more efficiently?