Posts Tagged Under: UC

Making virtual teams work

For the past half of the year, the economy has been revolving around virtual teams more than ever before. With lockdown measures in place, the only way for companies and workers all over the world to keep their jobs and their business going was switching to virtual spaces. Adjusting to this new way of working hasn’t been easy for anyone. And it has been particularly challenging for those who were doing it for the first time. 

This article is coming to give a helping hand to those team leaders, managers, and workers who are trying to make their virtual teams work and prosper during these strange times. 

Making virtual teams work

Read More

Offer Virtual Communication to Simplify Your Customers’ IT Stack

At the beginning of 2020, an estimated 62 percent of full-time employees in the United States worked remotely at least to some degree, according to Owl Labs’ State of Remote Work survey. That number steeply increased in the wake of COVID-19. This escalation in working offsite requires the use of virtual communication tools to keep teams on the same page, despite shifts in workflow and location.

Offer Virtual Communication to Simplify Your Customers' IT Stack

Read More

Get Your Customers Ready for Managing Remote Teams More Effectively

Gone are the days when companies had everybody working physically side-by-side and remote teams were scarce. The future of work is upon us, by choice or by context. And now more than ever, it has become vital for any business to streamline its communication flow and enable access to the company’s life to all their employees, regardless of where these are located.

Get your customers ready for managing remote teams more effectively

Read More

Cloud Set To Massively Transform The Way We Work

The beginning of every year is marked by predictions and attempts at assessing the future. 2016 is no different, and this time we’re taking a close look at how our digital lives will improve in the upcoming years.

An infographic from Raconteur ranks the top 10 drivers leading to digital transformation for businesses, pointing out the factors with the greatest influence on the way we’ll work in the years to come. The global tech forecast anticipates a massive expansion of digital technologies among businesses of all sizes.

Read More

A Match Made in Heaven – Why Call Centers and UC Go Hand in Hand

Photo by rawpixel on Unsplash

Metaphorically speaking, Unified Communications (UC) solution vendors walk around carrying a long list of benefits for service providers who want to offer UC services for SMBs and other organizations (i.e. upgrade their business communication channels). The are many reasons and truth is this crusade against old technology is very justified. Any way you look at it, UC services, especially when hosted in the Cloud, knock the socks off any legacy phone network.

A call center is, in and of itself, a network of phones. Much of UC’s functionality actually originated in call centers. The only difference is that unifying these features enables Service Providers (SP) to take better advantage of resources with the end goal of increasing productivity and improving the customer service. So what better business to target with UC if not contact centers? And although every feature counts, it’s those that touch the customer directly that weigh the most

Read More