From the first telephone exchanges to VoIP, cloud telephony, and today’s AI-powered services, business communications have continuously evolved toward bringing people closer together. This time, we’re looking at what Unified Communications is.
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For a long time now, telecommunications have been playing a pivotal role in our lives. From personal conversations to business transactions, the ability to communicate seamlessly over the phone is indispensable. However, with the rise of technology comes the need for enhanced privacy measures. No caller id is one of the available options allowing callers to conceal their phone number from the recipient.
Communication drives your business forward. Client and vendor inquiries begin through phone conversations. Teams regularly meet in conference calls to examine information and brainstorm ideas. Establishing a clear communication process helps your employees increase their productivity. In order to build such a process, you need a Unified Communications (UC) and Collaboration platform, SIP trunking, DIDs and internet access.
Voice over Internet Protocol (VoIP) lets users make phone calls over the internet. It’s an alternative to traditional phone lines and mobile. These services allow you to use your existing work phone with new VoIP configurations. Here’s how to setup VoIP for your company to harness all the advantage it offers.
Software-as-a-service (SaaS) companies create ready-made solutions for digital challenges. Instead of enterprises designing their own tools and applications, SaaS companies offer their products hosted in the cloud. A variety of models in the form of as-a-service have emerged in the past decade. One prominent example is Unified Communications as a Service, commonly referred to as UCaaS.
For the past half of the year, the economy has been revolving around virtual teams more than ever before. With lockdown measures in place, the only way for companies and workers all over the world to keep their jobs and their business going was switching to virtual spaces. Adjusting to this new way of working hasn’t been easy for anyone. And it has been particularly challenging for those who were doing it for the first time.
This article is coming to give a helping hand to those team leaders, managers, and workers who are trying to make their virtual teams work and prosper during these strange times.
At the beginning of 2020, an estimated 62 percent of full-time employees in the United States worked remotely at least to some degree, according to Owl Labs’ State of Remote Work survey. That number steeply increased in the wake of COVID-19. This escalation in working offsite requires the use of virtual communication tools to keep teams on the same page, despite shifts in workflow and location.
Months into the outbreak of COVID-19 and it has become evident that this pandemic will change how jobs are structured in the long-term. In fact, an estimated 25 to 30 percent of American employees could work from home a couple of days per week by the end of 2021, according to a Global Workplace Analytics prediction, with or without further lockdown.
Remote and flexible work is on the rise, with 40 percent more U.S. employers reportedly offering flexible workplace options than five years ago, according to Global Workplace Analytics. On top of this organic growth, the Coronavirus pandemic skyrocketed these stats in the second quarter of 2020.
COVID-19 turned our lives upside down and lockdown forced millions of people to suddenly give up their office routine and relocate their desk to the kitchen table. As we discussed in a previous article on this topic, these changes came with several challenges. But it’s not only individuals who are affected by all these. Companies lose billions while being forced to rethink employment, advertising, and even their business models.
