I recently stumbled upon some lectures that talk about communication & collaboration in business, explaining its crucial role in leveling the field for executives and floor employees alike, driving successful operations across an entire organization. They were great reads and I want to lay out some bullet points for our readers. If you own a business, listen up!
A few days ago, data group IDG Enterprise rolled out a lengthy report coupled with an infographic to show the state of UC&C (Unified Communications & Collaboration) today, with an eye on the next 12 months.
The research conducted by the enterprise technology media company revealed that data transformation continues to climb a steep hill, but that the UC&C sector in particular is making an innovative leap. Best of all, “organizations are recognizing the value that sits within these solutions,” according to Brian Glynn, chief revenue officer of IDG Enterprise.
When we designed Hubgets, we wanted not only to facilitate communication, but also to foster collaboration in all-new ways. We’re still ironing out some bugs, but already our newborn baby enables entire teams to send feedback back and forth, collaborate on projects, aggregate searchable data, and keep their peers in the loop even out of office.
In our awareness spree to make Hubgets known far and wide, we came across a TED talk by Margaret Effernan which speaks of the hidden power of contradiction as a crucial aspect of collaboration.
Planning to sell Unified Communications (UC) to your end users? Don’t expect them to get too excited right away. Moving them from traditional voice systems to the world of IP may be exciting for you, but the basic components of voice gateways, core processing servers, and IP phones do not, in and of themselves, offer value to your employees. So, what’s the key to revving up your employees and ensuring optimal buy-in?
Driving adoption of anything within an organization is difficult enough, because people tend to resist change. Even more so when it comes to all-new collaboration tools. So how do you ensure their buy-in and ongoing support for the tech? Easy. With some good old fashioned education.
We should know
It’s crucial not to take deployment lightly. We say this from experience. If you hand the management department a flimsy brochure or a demo video that just scratches the surface of the product, it might do more harm than good. Sometimes higher-ups may be even more resilient in the face of change than the workforce on the ground floor. When it comes to communication & collaboration tools, knowing the numerous benefits of each feature in part lets you align those features perfectly with your business.
When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.
It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.
Lately, everybody speaks about how you can increase productivity with better collaboration. Let’s think about how we are used to work together: in-person meetings, one-on-one discussions, phone calls that never end etc. Remember those days when, if you stepped away from your desk phone for just a few minutes, you had every chance to miss a business opportunity, or play phone tag for the remainder of the day?! Well, not anymore.
Most entrepreneurs will tell you that, while they love what they do, it is not easy to juggle the many responsibilities that come with the territory. If successful, staff will keep growing in numbers, and invoices – both issued and received- will keep piling up. How can the SMB owner make one’s life easier?
New research indicates that a company with 100+ employees stands to reclaim the equivalent of 6,207 eight-hour work days over the course of a year by implementing Unified Communications (UC) solutions. In other words, SMBs are poised to reach significant growth by simply deploying new tech.
“I would drape myself in velvet if it were socially acceptable.” This famous line from Seinfled is something many of us relate to. We all have a favorite set of clothes that we love to wear around the house but can’t take outside because of society. But what if you could work in those clothes? You know: carry out the usual office duties, but without actually heading to the office.
Number 9 is the number of Universal love, eternity, faith, karma, spiritual enlightenment and awakening, service to humanity, positive example and philanthropy, self-sacrifice and selflessness, soul purpose and a higher perspective, romance, inner-strength, responsibility, and intuition. It’s also the number of years that VoipNow has been around to bless service providers with UC goodness 🙂 .
If you ask different people from different cultures, number 9 has a considerable span of meanings.