Posts Tagged Under: business

4PSA Server Controller – new version

We launched a new version of Server Controller. Server Controller is not such popular 4PSA software, and personally I fell sorry for this, because I think that it deserved more. The main problem with it was that no other control panel had such an addon and for most people it was (and it still is) difficult to understand what is Server Controller and what it does (looks like we weren’t either very good at explaining this).

The software is a Microsoft Windows program that can be used to manage and monitor multiple Plesk servers. I use it almost every day, because in many cases it’s hard to remember the logins, than login in the browser to the correct server in order to check customers and domains, add new domains, etc. With Server Controller this is very easy, because everything is accessible at a click of a mouse (you only have to add the server to it once). I estimate that most companies with serveral Plesk servers can save a lot of minutes every days with Server Controller.

The software also allows you to monitor the most important parameters of a Plesk server (an agent must be installed on the server). The new version is compatible with Microsoft Vista and also brings some other improvements. I recommended you to check it.

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HostingCon 2008 Feedback

Last week we visited Chicago and attended HostingCon 2008 as exhibitors. I want to comment a little bit around this experience. Chicago is a beautiful city, and we really enjoyed it. We accommodated downtown at the Intercontinental Hotel, next to Chicago Tribune and NBC on Michigan Avenue. We walked quite a lot, mostly in the night (too hot during the day). The town features a very inspired combination between old and new, its streets are clean and overall is hard to say anything bad about this part of the city (cannot comment about the rest).

HostingCon 2008 took place at Navy Pier, an entertainment and exhibition centre located at Lake Michigan. I think that the location and the organization was OK for the event. I didn’t like the food, but it can be just me :).

During three days, we discussed with a lot of people and we were able to get feedback from service providers and software vendors, both exhibitors and attendees. What I found quite intriguing was that the high number of exhibitors was not also matched by a high number of attendees. Most people described the event slower than the ones in the last years, and it looked like organizers focused on exhibitors and forgot about attendees. Yes, we got in touch with providers that exhibited, we were also visited by customers, and also many prospects asked us questions. From what I have been able to spot, most guys that participated as attendees were service providers. I believe this is quite unfortunate for exhibiting providers that also expected customers to be present, and here I mean the industry that buys Data Center services. I guess it’s nice to see all your competitors on the same place, it’s nice to exchange ideas on a party, but these do no pay the bills.

Possible causes for the low number of attendees would be: the period of the year chosen for this event, the large number of hosting and related events over the year, and maybe insufficient propaganda. I hope that the organizers will learn from this experience and prepare a better HostingCon 2009. BTW, next year it will be on Washington DC.

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Business addons to VoipNow

VoipNow CallAPI opens the gate to a lot of business applications that use with the Asterisk Manager protocol, which is used by CallAPI. We wrote some articles to help you setup:

TAPI on Microsoft Windows – this means that you will be able to use the Microsoft Windows Telephony features in all Windows software, like Microsoft Outlook, Windows Dialer.

Outcall – this is a nice software that can also integrate with Outlook and also provides click2call and call popup. You can call anyone from the Address book very easily.

iSymphony – allows you to control extensions (calls, redirects, hangups, etc). The company receptionist can use it with great results.

Of course, any software that uses the Asterisk Manager interface should with with 4PSA VoipNow – and if it does not work the VoipNow Proxy LUA request/answer engine can be used (but this step is a little bit more advanced). We hope you will enjoy this.

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Hosted PBX Market

Recently I saw some whitepapers showing how great the hosted PBX industry will develop in the following years that fill up with great expectations. Yes, VoipNow is a product that market cries for it 🙂 . Yes, hosted IP PBX market is here to stay (and grow) and offers obvious advantages. But, do we know how to capitalize the opportunities generated by this increasing demand?

There are two worlds colliding as the world communication is moving on IP basis: the telecom world and the xSP world, now becoming one big unified IP services market. When we start developing VoipNow couple of years ago we want it to be a bridge between hosting and telco world as his architecture and features were oriented to our primary target: the hosting providers. VoipNow may not be the only hosted PBX software on the market and arguably neither the best nor the most user friendly, but indeed, for xSP market, VoipNow is the most adapted product and is where it offers the greatest value proposition.

I had some chats with partners coming from traditional hosting and exploring entering into hosted voice business. They feel the potential but their lack of knowledge in telco sector could be a great business inhibitor. That’s why we think to give them a little help with some documents showing how to sell voice services to their (hosting) clients. There are real life scenarios with cost and revenue figures showing the economics behind a hosted voice business. You can find them here. In the following weeks I’ll keep searching for more useful info and white papers on the web about the hosted PBX business and share with you in the next posts.

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Vodafone is very Non(GREEN)

We receive around 150 A4 pages with the call log from Vodafone. Our monthly statement looks like a heavy book. Around 95% of these pages describe the connections to the Internet from the 3G phones. As we check mail automatically, you can realize that there are a lot of connections. The statement is useless, I don’t think that many people are interested to see how many Kb they got with an email at 4:23. However, Vodafone (at least here in Romania) sends them to every customer (there are several hundred thousand users of mobile Internet). You can realize the environment waste.

What sounded like disrespect to nature was actually more. I called them to disable these logs. They told me that the logs are normal and I can disable all (phone and data) logs only. As there is no other way to see the call logs (or I am not aware of any other way) this was less desired. But I said Yes, I prefered to have no logs at all rather that contribute to this crime.

I was amazed to see that for Vodafone this looks very normal and that they treated me like a freak because I actually wanted such a non sense (no data logs)!

What if your hosting company would send the website logs at your door every month?

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