Posts Tagged Under: business

Eight Lessons You Should Not Learn the Hard Way

I am constantly monitoring our Help Desk tickets. I am looking for improvement ideas, common mistakes (for example if many people make the same mistake, we must change something in the product) and generally anything that can improve our products and services.

That’s why I was able to discover some surprising things, one of the most important in my perspective being related to our customer’s education related to production systems management. I will discuss about VoipNow, because it’s more complex, but everything below can be considered best practice (in my opinion, of course).

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VoipNow Automation Updates

For the past weeks the blog has been quiet. We didn’t want to shut it down or reduce it to silence, but we have worked a LOT. We’ve worked on many levels – not only on product development, but also on related things that will help sustain our company’s development. Many changes were based on your feedback, thank you for sending them to us. You will see a lot of interesting stuff in the next period 🙂

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We need your help with VoipNow Automation

We reached that development stage when we add new payment plugins to VoipNow Automation. Please comment with the name of the payment gateway you want supported. Right now we support Paypal, Cybersource, Authorize.net, Psigate, Payflowpro. Do not forget to include a link to the vendor website.

Thanks!

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VoipNow Automation Webinar Invitation

Question: Do you want to have a professional presentation website for your VoIP services?
Yes, I am dreaming about this!

Question: Do you want to be able to deploy this website in minutes?
This is not possible! But if I do, a lot of customers will sign-up and I will have to spend my entire day creating accounts!

Solution! You can hire a monkey to create accounts (how difficult could it be…).

Question: How do you charge these customers every month?

Solution! Hmm, you can hire another monkey to search customer accounts and charge them.

Question: But what if you reach 10,000 customers?

Solution! You can hire 50 monkeys!

If you do not want to end surrounded by monkeys, learn more about VoipNow Automation.
You can subscribe to the free presentation webinar, there are only two weeks left.

Don’t harm monkeys. Automation makes it possible.

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Thank YOU for Helping us!

This message is for all VoipNow 2 beta testers and generally for anyone that had an input regarding VoipNow 2. In the VoipNow 2 beta session we got over 2,000 subscribers. According to our records, more than 45% installed the product, which is quite good. Based on their feedback we discovered two critical bugs – thank you! In the past two months many people saw VoipNow 2 and they really liked the product. Actually, the fact that we didn’t receive much criticism is quite disturbing, so please go ahead, tell us also about the bad things. We are listening.

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Google Sucks?

I don’t think so. Only that the last Google employees I discussed with in the past four months had the same answer to a pretty common question “Do you enjoy working for Google?”. Maybe Google has a policy – “Don’t tell anyone about your work!”, but such a policy does not explain the answer “Yes, it’s very nice, there are a lot of benefits”. When I asked about benefits, not even one mention thing was related to the work. I expected at least one answer like: “I like what I do” or “I like working with smart people” or “I want to get involved in something that will charge the world”. Nope, only medical insurance, on-site meals, kindergarten, bonuses … If these guys were teached to say nothing about their work, I don’t think it’s a smart corporate move. If they don’t fell like it worth to mention the work they do there, than a bigger issue. In any case, it’s Google’s problem. What do you think?

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Invitation to the free 4PSA VoipNow 2 Webinar

This is a nice opportunity to see VoipNow 2 before anyone else. On November 28, 2008 December 3, 2008, 4PSA will hold a 90 minutes webinar focused on VoipNow 2 features and functionalities. 4PSA VoipNow Chief Architect will explain how the new features help providers grow their business. If you want to register, please go here.

Seats are limited, first come, first served rule applies. Once again, this is free. You will be notified by email during the second part of November about the webinar access details.

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DNS Manager 3.5 Is Live

You can update your systems, you can download it. We haven’t released the new ISO, Virtuozzo and VMware templates (this will happen in the next days), but the new repository is live, so you can install/update DNS Manager 3.5 using the command line updater. We tested this release with some of our partners in the last three weeks and the feedback was very positive, because we made a lot of new things possible with DNS Manager 3.5.

We have a particular customer that invested more than 50k on its custom made DNS management software in the past six years. Last year they didn’t want to use DNS Manager, but this month, after several weeks of testing, they finally adopted DNS Manager 3.5. We helped them a little to integrate it with the domain registration and customer panel, but it was not so difficult considering that this took less than two weeks.

Key features in DNS Manager 3.5:
– round robin (DNS load balancing) automation
– support for AAAA, SRV and NAPTR
– speed boost on remote updates

I guess you can discover by yourselves the rest of the 30 new features (or you can read the release notes :))

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