After a period of dominance by video conferencing, a shift is underway. Many have grown weary of the distractions that come with being on camera, where appearance can overshadow the actual discussion. As a result, audio conferencing is experiencing a resurgence in popularity. By stripping away the visual aspect, audio conferences allow teams to focus on the conversation itself, accommodating dozens of participants without the burden of video connections or concerns about looks and demeanor.
Phone call transfers play a crucial role in customer service and communication. When handling customer inquiries or requests, it is often necessary to transfer the call to a different department or team member who can provide the required assistance. However, it is essential to understand the importance of an effective call transfer to ensure a seamless experience for the customer.
In today’s modern business landscape, effective communication is paramount to the success of any organization. One widely used telecommunications solution is the PBX phone system. But what exactly are these solutions? And how did we make the jump from traditional PBX mammoths to the feature-rich, slimmed-down, and highly reliable IP PBX platforms available nowadays? In this comprehensive guide, we will explore both the technology and its journey throughout the communications history.
WebRTC, which stands for Web Real-Time Communication, is a revolutionary technology that has completely transformed the way we make calls. With WebRTC, users can communicate with each other in real-time over the internet, without the need for any additional plugins or software downloads. In this article, we will explore the basics of WebRTC, its role in communications and how it is revolutionizing calls.
At the beginning of 2020, an estimated 62 percent of full-time employees in the United States worked remotely at least to some degree, according to Owl Labs’ State of Remote Work survey. That number steeply increased in the wake of COVID-19. This escalation in working offsite requires the use of virtual communication tools to keep teams on the same page, despite shifts in workflow and location.
We’ve been talking a lot about working from home during this climate of uncertainty and the challenges it brings. And we’ve analyzed the efforts we’re all putting in order to overcome these issues while building a new normality. To accomplish this, we need to find new ways to keep our work productivity up, even after the rules of the game have been unexpectedly changed overnight due to the Coronavirus pandemic.
Months into the outbreak of COVID-19 and it has become evident that this pandemic will change how jobs are structured in the long-term. In fact, an estimated 25 to 30 percent of American employees could work from home a couple of days per week by the end of 2021, according to a Global Workplace Analytics prediction, with or without further lockdown.
The Coronavirus pandemic has forever altered the workplace. Not only did unemployment skyrocket to 14.4 percent in April, but those with jobs have significantly adjusted their workflow and daily lives. Companies shifted to completely remote offices in a matter of days. Employees suddenly faced work from home challenges having to learn new technologies, navigate work with kids in the next room, and become a teacher (homeschooling) all at the same time. Now, as many countries around the world start to shift into the new normal, here are a few predictions about the future of work after the Coronavirus pandemic.
As a result of the Coronavirus pandemic, millions of people have transitioned to telecommuting. For some, working from home feels like newfound freedom. There’s no boss hovering over your head, no soul-crushing commute to work, and everything feels so much more flexible and enjoyable. However, after you spend a couple of weeks working remotely, you start to notice its challenges. What once seemed interesting and exciting is now monotonous, dull, and makes you feel the beginning of a burnout.
Remote and flexible work is on the rise, with 40 percent more U.S. employers reportedly offering flexible workplace options than five years ago, according to Global Workplace Analytics. On top of this organic growth, the Coronavirus pandemic skyrocketed these stats in the second quarter of 2020.
