Cloud-based Unified Communications and Collaboration (UCC) platforms have become increasingly more popular for businesses of all sizes. Enterprise spending on UCC tools grew to a $45 billion industry this past year, according to Synergy Research Group, with an average annual growth of 16 percent year-over-year.
Half of the global workforce currently holds a position that is compatible with remote work and 40 percent does work remotely at least part of the time, according to Global Workplace Analytics. While this trend has many benefits, Buffer’s State of Remote Work report found that nearly 20 percent of these remote workers felt lonely.
The remote workforce has gone global. Seventy percent of workers telecommute at least once per week, while 53 percent of employees work in the office at most half the week, according to a recent study from IWG. Even more fascinating, a Citrix study estimates that 50 percent of the workforce will be completely remote by the end of 2020. Such numbers shape the remote work trends for the next period.
When you think of brand image, is your focus on external marketing plans like social media campaigns, fonts and logos? While these are crucial to your brand communication strategy, how the business communicates internally is just as important as how it’s presented externally.
In the push for creating a great website, developing a social presence, and providing an overall positive user experience, it’s easy to forget about the foundation of your business: great customer communication. This element is critical to the success of your business like SEO is to the success of your website. Without it, you’ll struggle to bring on customers, retain clients and build a brand that’s known for a great customer experience.
Effective business communication is crucial for the success of any company. Poor communication is not only frustrating on a personal level, but has the potential of causing huge financial loss. Misinterpreted messages, lost emails, or poor understanding can cause delays, failed projects, or loss of clients. Therefore, it is important for everyone in your company to improve their communication skills, especially when in a position of power.
Our modern American culture glorifies busyness. In fact, the Journal of Consumer Research has found that “Those devoting more time to work and less time to leisure are often viewed as having more status.” But even the most packed schedule is not an automatic sign of productivity. A long to-do list might look impressive at first. However, the number of tasks, deadlines and appointments on your calendar does not always mean those obligations are done with excellence.
Company culture and communication go hand-in-hand. Without communication, it’s hard to build a culture where employees thrive and engage with their work because they’re likely to feel less involved, while also being less trusting and less connected with the company as a whole. An organization built on communication brings employees in, and encourages them to share their ideas, connect with their co-workers, and build relationships with the leaders who guide them. Communication is an enabler for employee engagement.
The ability to listen is one of the most important skills you can leverage as a leader and manager. Not only does this ensure that your employees are heard, but it broadens your perspective too. There are four types of listening that you should master.
Most business communication is done in writing, usually via email and chat messages. According to data from Radicati, there are about 124.5 billion business emails sent and received each day. Writing skills are important.
