Posts Tagged Under: SaaS

Learn Every Single Cloud Computing Term With This Comprehensive Glossary

Photo by Romain Vignes on Unsplash

Not too long ago we discussed how a third of Americans were clueless about the notion of cloud computing – what it does, how it works, where it’s located, etc. – and today we’re doing a public service by offering readers an easy way to finally understand the cloud, and its purpose.

Solutions Review, a collection of best practices for IT software technology solutions offers this awesome A-to-Z cloud computing IT glossary which packs definitions for 50 of the most-used cloud computing terms and acronyms.

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Many Americans Still Think ‘The Cloud’ Is A Real Cloud

Photo by Samuel Zeller on Unsplash

What was your reaction when you first heard of “the cloud?” Personally, I was a bit puzzled by the term: “what do clouds and computers have in common, anyway?” I kept thinking.

According to a study conducted in the United States, nearly a third of Americans are just as baffled by the concept, nearly two decades since we started using the term Specifically, 29% of the population thinks ‘the cloud’ is a real cloud. While I can relate to this demographic on some level, it’s also quite odd that many people still can’t fully grasp the idea of a network of remote servers hosted on the Internet.

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Cloud Computing In Europe

Cloud computing is quickly becoming a popular household name. Nowadays, everyone takes advantage of all the flexibility and accessibility that the cloud has to offer.

In the last couple of years we’ve witnessed incredible growth in cloud adoption all over the world. More and more institutions are embracing these types of solutions, and because of that, cloud advocacy is at an all time high. As it is often the case with new tech, adoption rates will vary. The US is currently leading the cloud revolution with the highest arrogation rate. Europe is close behind, however some territories seem to be complete strangers to cloud computing.

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Expert Tells It How It Is: VoIP Keeps Pace with Growth, Fixed Phones Not So Much

Establishing a business today is no picnic. The space is highly competitive, and you need to get a few kinks out of the way before you make your first sale. One of those is communication. If you want to survive and / or grow, you cannot risk not getting this one right.

Imagine trying to pitch your latest and greatest to a packed audience without a microphone in your hand. Much in the same way, your office needs the communication aspect cleared out before anything else. If clients can’t get your message in a timely fashion, you’re already spiraling down to failure.

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World Cup Football on the Edge and the Need for a Resilient Contact Center

The United States might be known for many things, but the prowess of its men’s soccer team is not one of them. This is the reason why many football enthusiasts around the world were puzzled when John Brooks’ header made it passed the Ghanaian goalie in the 86th minute of the World Cup game, giving the Americans a 2-1 lead they wouldn’t relinquish.

It was an upset to say the least. And Americans across the country took to Twitter to celebrate en-masse, indicating a large U.S. fan base for the Brazil-hosted event, as well as a hit for social media platforms. Twitter reported 4.9 million tweets sent during the U.S. vs. Ghana match. The latest U.S. vs. Portugal also brought a flurry of activity on Twitter when Portugal’s Varela managed to equalize the score in minute 90+5′ 🙂

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Transforming Contact Centers with VoipNow

Companies today understand the importance of differentiating their businesses from the competition’s by offering customer service that is second-to-none. This imperative is supported by recent research, which indicates that more than half of customers will take their business elsewhere in the aftermath of a negative experience with a brand.

When companies decide to enhance customer service delivery, their decision makers often first look at contact centers. Since contact centers serve as the human extension of brands, they are the primary interface with key targets and, therefore, of paramount importance in retaining customers or improving relationships with them.

As a result, many businesses choose to deploy industry-leading contact center solutions, many of them cloud-based, to bolster their customer service offerings. And this means that business is good for contact center providers.

 
Service providers catering to these businesses need to stay on top of industry trends and add to their portfolios those solutions that ensure their customers get all the functionality they want. Cloud communications platforms are a common solution for several customer service key trends.

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3 Ways for Service Providers to Benefit from IaaS Market Trends

Cloud computing market is no longer a trend or a niche subject. Cloud seems to be here to stay and is slowly becoming the new playing field, shaping up industries as it grows and forcing them to adapt.

In a series of articles we’ll investigate how the cloud computing market is segmented, its growth rate and also what this whirlwind evolution means for service providers that focus on SMBs.

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Software Vendors Killing Service Providers? UC as a Service Offering a Breath of Fresh Air

The surge of Software-as-a-Service (SaaS) has left some providers worried. After all, with the rise of SaaS, clients may be able to buy solutions directly from software vendors, skipping these providers altogether. But does this mean that in less than 5 years, service providers will lose most of their territory to vendors selling directly to the SMBs?

Consequently, a number of ITSPs and managed service providers are eying various services they can combine in a logical offer, so that their customers get hooked on the service, rather than on the individual products. A recent study showed that 68% of communications providers intend to offer SaaS within the next two years. One of the most promising services to incorporate is Unified Communications.

smbs cloud insights for 2016

 

Research by MarketstoMarkets indicates the Unified Communications-as-a-Service (UCaaS) market will grow to $23.34 billion by 2019 from the $13.10 billion it’s supposed to bring in this year. The reason is straightforward: many service providers are adding it to their portfolios, to complement their existing proposition made to the SMB customer.

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Enable BYOD For SMBs

Several days ago at WHD.global 2013, I gave a presentation on BYOD and I think it is worth sharing it with those of you who did not attend.

What the heck is BYOD, you might ask yourselves. 😀 Before anything else, it’s a pretty complicated name for a process that is quite simple. BOYD allows employees to use their own devices for business purposes.

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