Posts Tagged Under: cloud

The Future of Call Centers: Exploring Cloud-Based Technology

Call centers have come a long way since their inception. From brick-and-mortar establishments with rows of cubicles and landline telephones, they have evolved to become agile and sophisticated operations. The advent of cloud technology has revolutionized the call center industry, paving the way for increased efficiency, enhanced customer experience, and improved security. In this article, we will delve into the shift in call center technology, explore the benefits of cloud-based call centers, examine the challenges in their implementation, and predict what the future holds for this dynamic industry.

The Future of Call Centers: Exploring Cloud-Based Technology

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What Is a PBX Phone System? Everything You Need To Know

The history of human communication is a fascinating journey. It started from very basic forms and progressed to sophisticated systems. We now have information at the tip of our fingers. It’s challenging to fathom the days when messenger pigeons were a means of communication. For younger generations, even the traditional landline phone is a mystery. Adorned with its sizable rotary dial, it appears like a relic from a history book. So what is a PBX phone system? And how do Unified Communications platforms enhance our professional lives today?

What Is a PBX Phone System? Everything You Need To Know

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Advantages of Using Cloud Based DNS for your Business

The Domain Name System (DNS) translates easily to remember domain names (like 4PSA.com) to machine-readable IP address (for example 172.67.25.173). This is the reason you can have catchy domain names for your website instead of expecting your customers to remember a complex series of numbers or letters. Having a good DNS management is crucial for your bottom line. Let’s find out in this article why and how a cloud based DNS service can help your business.

Advantages of Using Cloud Based DNS for your Business

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How Technology Helps us Reduce our Carbon Footprint, on Earth Day and Everyday

Today, we celebrate Earth Day, the perfect time to show support for environmental protection and ultimately love for our beautiful mother planet, Earth. For businesses around the world, this could translate in making their workplace more eco-friendly. Sustainability measures have been in progress for years. However, recent advancements in technology make it even easier and more affordable to go green and reduce your organization’s carbon footprint.

How technology can help us reduce our carbon footprint

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How to Assemble a Team with a Few Mouse Clicks

We’ve all been in a tight spot where a super urgent task falls on your head, requiring you to get in touch with people you don’t usually work with. No matter how you look at it, getting everyone in one place is time-consuming. First, you need to consider the logistics behind an urgent task/crisis meeting. Then, you can’t be oblivious to the time people need to disconnect from a task and connect to another. Adjusting to a new context and reaching a high level of implication requires an amount of time that urgent tasks never offer.

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Cloud Set To Massively Transform The Way We Work

The beginning of every year is marked by predictions and attempts at assessing the future. 2016 is no different, and this time we’re taking a close look at how our digital lives will improve in the upcoming years.

An infographic from Raconteur ranks the top 10 drivers leading to digital transformation for businesses, pointing out the factors with the greatest influence on the way we’ll work in the years to come. The global tech forecast anticipates a massive expansion of digital technologies among businesses of all sizes.

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How Services (Not Apps) Make the World Go Round

Photo by Samuel Zeller on Unsplash

The amount of time spent on mobile apps has increased by 21% from 2014 to 2015, with the mobile app market being worth an estimated $58 billion. That amount will rise to $77 billion by 2017, according to research conducted this year. But it’s not the mobile apps themselves that generate all this money – it’s the services behind them.

At the dawn of the app store gold rush – as the media affectionately calls it – apps were low in numbers and simplistic: reminders, photography, note taking, doodling apps, match-three games etc. As time progressed, not only were there more apps to be found, but their complexity grew as well, and so did the hardware they ran on. Their numbers grew from mere thousands to billions, as more developers started leveraging newer, more advanced technology, but also another game changer

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UC&C Is Headed to the Cloud

Photo by Jonathan Simcoe on Unsplash

Success in business depends as much on innovation as it does on adaptability, strategy, marketing, and of course solid investments. The evidence in favor of digital investments as a key driver is overwhelming. In the not too distant future, a company’s communication and collaboration efforts will be inherently reliant on cloud technology. And the reason is simple: everybody’s doing it, and he who doesn’t falls behind in reach, discoverability, customer satisfaction and many other areas that make or break a business.

Fierce competition, but also the always-on nature of cloud solutions, forcefully dictate the need to incorporate technology as a business strategy. Research conducted by IDG Enterprise gives us a bird’s eye view of the direction of spending, areas of investment and drivers, with a focus on the communication tools employed (or soon-to-be-employed) at large companies

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The Biggest IT Trend Still In Ascension As We Step Into 2016

Photo by Joshua Sortino on Unsplash

As we close the books on 2015, tech industry watchers are opening a new chapter full of exciting predictions for the future. Cloud computing is helping organizations big and small meet their business objectives now more than ever, especially in emerging markets. Additionally, IT shops will have more than half of their operations hosted in the cloud by the end of 2016.

Data from IDG Enterprise indicates that 56% of a company’s IT environment will be hosted in the cloud by the end of next year (up from 44% today). 8% of the 962 IT decision makers interviewed for the study said their entire IT environment was in the cloud. Companies use a mix of public, private and hybrid cloud services, with the private model being mostly preferred by enterprises. Now, here’s what we think sounds particularly interesting, not just for hot shot enterprises but for medium-sized players as well

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