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According to the “Enterprise Unified Communications and Voice Equipment” report by IHS Infonetics, global enterprise PBX revenue fell 6 percent in the first quarter of 2015 (year-over-year), as more and more businesses are said to have discovered the cloud.
For most of their existence, PBX phone systems have been reserved for large organizations due to the high cost of ownership and maintenance. Today, this blockade is a thing of the past, all thanks to the cloud. Through a Unified Communications (UC) platforms hosted in the cloud, users employ their service provider’s infrastructure, which reduces costs significantly and at the same time lifts the barrier for more types of organizations to adopt the technology.
Planning to sell Unified Communications (UC) to your end users? Don’t expect them to get too excited right away. Moving them from traditional voice systems to the world of IP may be exciting for you, but the basic components of voice gateways, core processing servers, and IP phones do not, in and of themselves, offer value to your employees. So, what’s the key to revving up your employees and ensuring optimal buy-in?
Driving adoption of anything within an organization is difficult enough, because people tend to resist change. Even more so when it comes to all-new collaboration tools. So how do you ensure their buy-in and ongoing support for the tech? Easy. With some good old fashioned education.
It’s crucial not to take deployment lightly. We say this from experience. If you hand the management department a flimsy brochure or a demo video that just scratches the surface of the product, it might do more harm than good. Sometimes higher-ups may be even more resilient in the face of change than the workforce on the ground floor. When it comes to communication & collaboration tools, knowing the numerous benefits of each feature in part lets you align those features perfectly with your business.
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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.
It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.
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Most entrepreneurs will tell you that, while they love what they do, it is not easy to juggle the many responsibilities that come with the territory. If successful, staff will keep growing in numbers, and invoices – both issued and received- will keep piling up. How can the SMB owner make one’s life easier?
New research indicates that a company with 100+ employees stands to reclaim the equivalent of 6,207 eight-hour work days over the course of a year by implementing Unified Communications (UC) solutions. In other words, SMBs are poised to reach significant growth by simply deploying new tech.
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For more than 10 years we have been working with communication service providers around the world and one of the biggest challenges they’ve always reported has been customer churn. Even the best service in the world can’t prevent customers from fleeing if what you’re offering isn’t what they need.
“I would drape myself in velvet if it were socially acceptable.” This famous line from Seinfled is something many of us relate to. We all have a favorite set of clothes that we love to wear around the house but can’t take outside because of society. But what if you could work in those clothes? You know: carry out the usual office duties, but without actually heading to the office.
Number 9 is the number of Universal love, eternity, faith, karma, spiritual enlightenment and awakening, service to humanity, positive example and philanthropy, self-sacrifice and selflessness, soul purpose and a higher perspective, romance, inner-strength, responsibility, and intuition. It’s also the number of years that VoipNow has been around to bless service providers with UC goodness 🙂 .
If you ask different people from different cultures, number 9 has a considerable span of meanings.
That’s one of the many questions asked by Fujitsu in a survey-turned-contest-turned-infographic. Most businesses are in the early stages of implementing UC&C (Unified Communications & Collaboration), but at the same time these companies expect the entire infrastructure to be laid out and ready to be used on a regular basis in no less than three years.
The Japanese IT company wanted to determine the state of UC&C today by issuing a game-show-inspired set of questions to a bunch of companies big and small. The purpose was to help managers see beyond the technical hurdles and into the advantages of simplified communications and enhanced collaboration. Right off the bat I can tell you that VoipNow & Hubgets – our most prominent products – are the perfect answer to Fujitsu’s entire pop quiz.
