Posts Tagged Under: uc&c

Millennials Are Driving The Adoption Of Unified Communications

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Studies show that Unified Communications and Collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. That’s not a surprise considering the increasing number of companies who expand their activities far from their traditional borders. But are their employees, especially Millennials, playing any role in this change? I’m a firm believer that this digital-native generation is fueling the change. And scientific facts seem to support this idea.

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A Match Made in Heaven – Why Call Centers and UC Go Hand in Hand

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Metaphorically speaking, Unified Communications (UC) solution vendors walk around carrying a long list of benefits for service providers who want to offer UC services for SMBs and other organizations (i.e. upgrade their business communication channels). The are many reasons and truth is this crusade against old technology is very justified. Any way you look at it, UC services, especially when hosted in the Cloud, knock the socks off any legacy phone network.

A call center is, in and of itself, a network of phones. Much of UC’s functionality actually originated in call centers. The only difference is that unifying these features enables Service Providers (SP) to take better advantage of resources with the end goal of increasing productivity and improving the customer service. So what better business to target with UC if not contact centers? And although every feature counts, it’s those that touch the customer directly that weigh the most

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UC&C Is Headed to the Cloud

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Success in business depends as much on innovation as it does on adaptability, strategy, marketing, and of course solid investments. The evidence in favor of digital investments as a key driver is overwhelming. In the not too distant future, a company’s communication and collaboration efforts will be inherently reliant on cloud technology. And the reason is simple: everybody’s doing it, and he who doesn’t falls behind in reach, discoverability, customer satisfaction and many other areas that make or break a business.

Fierce competition, but also the always-on nature of cloud solutions, forcefully dictate the need to incorporate technology as a business strategy. Research conducted by IDG Enterprise gives us a bird’s eye view of the direction of spending, areas of investment and drivers, with a focus on the communication tools employed (or soon-to-be-employed) at large companies

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Technical and Financial Advantages of UC&C

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Communication infrastructures established in the ’90s are becoming increasingly incompatible with today’s connected economy. When it takes too long for partners to connect, or to fulfill customer needs, you know there’s a problem somewhere. For every problem, there’s a solution.

Unified Communications (UC) was born out of the need to enable faster decision making, but also to make collaboration more efficient. UC merges real-time communications (voice, video, instant messaging) with real-time data (presence, file sharing), and we often end up using the term Unified Communications & Collaboration (UC&C) to describe these solutions. Provided as-a-service, UC&C has a series of technical and financial advantages that make it a key asset for virtually any business today

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UC Mobility – An Opportunity to Tap Today

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Calculating the true size of the Unified Communications & Collaboration (UC&C) market has never been easy as many organizations are still operating a multi-vendor mix of communication and collaboration solutions, and so the data is scattered all over the place. However, there is one key area of UC&C that has shown steady growth over the years, and it’s poised to grow even more in the coming years.

IDC forecasts that UC&C services in Europe, the Middle East and Africa (EMEA) are set to rise from $7.7 billion in 2012 to $11.7 billion in 2016, but more importantly that the main driver for this growth is mobile UC. Most other think tanks agree that mobility is arguably the fastest-growing component of UC&C. IDC, for its part, has calculated a compound annual growth rate (CAGR) of 32% per year. However, the mobile UC ecosystem is still a fountain that sits largely untapped

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7 Factors to Consider when Choosing a UC&C Vendor

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Most small-to-medium businesses (SMB) don’t have legacy UC&C software to grapple with, making them more likely than enterprises to move to pure cloud-based UC&C services, according to data gauged by IDG Enterprise. The ratio is 20% versus 7%, respectively.

In its 2015 Unified Communications & Collaboration Survey, IDG uncovered that 33% of IT leaders plan to increase spending in Unified Communications and Collaboration (UC&C), both hosted and hybrid – a combination of hosted and on-premise services. Spending will increase by an average of 9% through 2016, while enterprises currently lavish an average of $8.1 million on UC&C products and / or services alone. In 2012, a similar survey uncovered that 49% of respondents still used on-premises solutions. That number has only slightly increased to 51% so far, but things are about to change

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Unified Communications to Gain Serious Traction by 2019

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Despite increased awareness about Unified Communications (UC) solutions, many businesses are slow to upgrade, or downright reluctant to do so. Reportlinker shares some numbers as part of a recent market analysis, and predicts a serious uptick in adoption over the next three years.

Compared to 2014, UC adoption in 2015 has not been considerably higher. In fact, some parts of the globe have fallen short of expectations, according to various market researchers, including the fine gents at IDC. But Reportlinker is optimistic about the next few years, projecting a compound annual growth rate (CAGR) of 11.42 per cent for the global UC 2.0 services market over the period 2015-2019

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Why Cloud Doesn’t Equal Savings for a Finance-Driven Mind

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The biggest roadblock in cloud adoption everywhere is said to be lack of knowledge at an executive level. Technologically speaking, business leaders don’t always know what’s good for them in the long term. Clinging to outdated systems and processes is a sure way get left behind. Worst of all, the finance sector doesn’t feel it needs any transformative effects whatsoever.

The recent Cloud Business Summit held in New York saw financial and IT leaders debate the ripple effects of cloud adoption in corporate financial systems and processes. Finance is not an area in sync with technology, and nor should it, according to those working in this segment

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Why ‘Agile’ Is the Perfect Recipe for Business

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87% of companies in a poll by BCS The Charted Institute for IT report that the ability to manage changing priorities was among the biggest benefits of jumping wholeheartedly into an agile business model, one that factors in technology and a flexible, modern culture to stay on top of the trends, give competitors a run for their money, and ultimately achieve a healthy bottom line.

Contrary to popular belief, in-person meetings aren’t all that useless (as long as the purpose of the meeting isn’t meeting itself). Data aggregated by Raconteur indicates that 80% of agility adopters have a daily stand-up meeting. This get-together makes communication go full-circle in a collaborative culture, as studies have shown that ‘digital’ cannot and should not replace the spoken word

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Security No Longer the ‘Top Worry’ in Cloud Computing

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Chief Technology Officers (CTO) and Chief Executive Officers (CEOs) in today’s competitive landscape are often faced with making the tough decision to move operations (partially or entirely) to the cloud. This means letting go of legacy infrastructures – such as on-premises PBX phone systems – and embracing the versatility of Internet-based solutions.

For most of its existence, the cloud – particularly business-oriented cloud solutions – has been plagued by one major concern: security. It’s understandable. Keeping your data locked in a room on your site offers a sense of control. But it’s no safer than in a data center managed by experts who make it their business to secure the data. Data centers are a solid investment today, and executives are beginning to wake up and smell the roses.

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