Speech-to-text (STT) technology first emerged as an assistive solution, designed to help individuals with disabilities communicate and interact more easily. Over time, it evolved into a mainstream productivity tool that benefits virtually everyone. Today, capabilities such as voice dictation, real-time captioning, and automated transcription are embedded into smartphones and software platforms.
AI in business in 2025 is shifting from a futuristic idea to an everyday necessity. Organizations across industries are rapidly increasing their investments, with generative technologies taking center stage in this transformation. Recent surveys reveal just how rapidly these budgets are growing. In this article, we’ll break down the latest findings from KPMG’s AI Pulse Survey (source: KPMG, Q1 2025) and AI Quarterly Pulse Survey (source: KPMG, Q2 2025) to see how AI is reshaping the business landscape right now.
Text-to-speech (TTS) technology is used daily by many people, even if they don’t know the term. In the United States, 100 million individuals own at least one smart speaker like Amazon Echo or Google Nest (source: Market.us, 2024). Around 63 percent of U.S. adults (source: BloggersPassion, 2025) use voice-powered assistants like Amazon Alexa, Apple Siri, or Google Assistant. These virtual helpers rely on TTS to answer questions, play music, or control smart devices.
Extension virtualization is transforming today’s workplace by allowing employees to log into their communications accounts from any approved desk or device. This flexible strategy, often implemented through hot desking, helps companies cut real estate and hardware costs, enhance collaboration, and deliver better customer service.
In today’s fast-paced business landscape, customer service and seamless communication are non-negotiable. A reliable phone system is critical for connecting with clients, collaborating with teams, and scaling operations. Among the most transformative solutions there is the hosted phone system, a cloud-based phone system that redefines how businesses communicate. This guide explores its features, advantages, and limitations to help you decide if it’s the right fit for your organization.
In recent years, artificial intelligence has been making waves across various industries, promising to change the way we work and interact with each other. Within companies, different departments are likely to benefit significantly from the integration of AI into their operations. From human resources to marketing, finance and customer service, the impact of workplace AI is profound and game-changing.
In the world of business communication, call parking is a concept that plays a crucial role in ensuring efficient and effective handling of phone calls. By temporarily parking a call, businesses can easily transfer and retrieve calls between different extensions without disrupting the flow of communication.
Clear customer communication is a cornerstone of business success. When companies communicate effectively, both internally and externally, they can set realistic expectations, deliver exceptional customer service, and appeal to prospective leads. This approach not only enhances the customer experience but also builds trust and loyalty, which are vital for long-term growth.
It’s no longer a secret that effective communication is crucial for businesses to thrive. One of the most critical channels of communication is the humble phone call. Despite the rise of digital communication platforms, phone calls remain a vital means of connecting with customers, resolving issues, and building relationships. However, the quality of these calls can make or break a customer’s experience. In this article, we’ll delve into the world of phone call quality, exploring its importance, factors that affect it, and strategies for improvement.
Phone call transfers play a crucial role in customer service and communication. When handling customer inquiries or requests, it is often necessary to transfer the call to a different department or team member who can provide the required assistance. However, it is essential to understand the importance of an effective call transfer to ensure a seamless experience for the customer.
