Posts Tagged Under: communications

How Texting Changed The Way We Walk On The Street [Study]

Photo by rawpixel on Unsplash

Let’s face it. We’ve all turned into a population of zombies thanks to our pesky smartphones. Whether it’s texting, tweeting, scrolling through Facebook or playing Candy Crush Saga, we somehow always find ourselves fiddling with our handheld devices on the go. That’s why they’re portable, right? Not quite.

New research suggests that smartphones – along with their versatile functions – are changing the way we walk on the street. It’s not invisible to the naked eye, granted. But apparently we do it so often that it’s beginning to change how we behave. So Bath University (UK) A&M University (TX, USA) went and conducted a joint study to take a closer look at the implications of texting and walking.

Read More

With The Right Collaboration Tools, Office Time Is Still Your Time

Photo by Lukas Blazek on Unsplash

Quick: what are your staffers doing at this very second? If you’re like most organizations, there’s a good chance many of your staffers are attending to personal matters. But who says it’s acceptable just because it happens in other offices too?

According to a recent survey of 2,000 office workers conducted by AtTask and Harris Interactive – experts in management and market research – employees at various firms said they only dedicate 45 percent of their time to getting stuff done. The remainder (55%) of the time gets spent sifting through emails, or in meetings that could easily be replaced by conference calls. Also on the list of common pastime activities was “miscellaneous interruptions.”

Read More

Happy Birthday VoipNow – 9 Years and Counting

voipnow birthday

 

Number 9 is the number of Universal love, eternity, faith, karma, spiritual enlightenment and awakening, service to humanity, positive example and philanthropy, self-sacrifice and selflessness, soul purpose and a higher perspective, romance, inner-strength, responsibility, and intuition. It’s also the number of years that VoipNow has been around to bless service providers with UC goodness 🙂 .

If you ask different people from different cultures, number 9 has a considerable span of meanings.

Read More

3 Tips To Sell Communication Services To Medical Practices

When creating a new product or launching a new service, the first question you ask yourself is whether it will be successful and you will be able to sell it. Marketing theory says that you start with the user’s needs and then build products/services to meet them. In reality, after the launch it doesn’t work like that anymore. You already have your solution and want to find a way to match it on potential customers’ needs. As soon as you can sense any opportunity there, you can start building your approach.

In this first article of the series, we will start with medical practices. Imagine a medical partnership with a couple of practitioners and a couple of nurses in a small office, a receptionist, and a legacy telephony system.

Read More

What’s Most Important in Sales?

It started with a tweet…

Most people try to sell to anyone with a pulse. Big mistake. Selling to no-targets costs a lot & is usually non-repetitive. Focus!

This made me think of something all companies, big or small, older or younger face every day. The combination of finding the right customers and creating replicable selling scenarios makes all the difference.

Read More

World Cup Football on the Edge and the Need for a Resilient Contact Center

The United States might be known for many things, but the prowess of its men’s soccer team is not one of them. This is the reason why many football enthusiasts around the world were puzzled when John Brooks’ header made it passed the Ghanaian goalie in the 86th minute of the World Cup game, giving the Americans a 2-1 lead they wouldn’t relinquish.

It was an upset to say the least. And Americans across the country took to Twitter to celebrate en-masse, indicating a large U.S. fan base for the Brazil-hosted event, as well as a hit for social media platforms. Twitter reported 4.9 million tweets sent during the U.S. vs. Ghana match. The latest U.S. vs. Portugal also brought a flurry of activity on Twitter when Portugal’s Varela managed to equalize the score in minute 90+5′ 🙂

Read More

Transforming Contact Centers with VoipNow

Companies today understand the importance of differentiating their businesses from the competition’s by offering customer service that is second-to-none. This imperative is supported by recent research, which indicates that more than half of customers will take their business elsewhere in the aftermath of a negative experience with a brand.

When companies decide to enhance customer service delivery, their decision makers often first look at contact centers. Since contact centers serve as the human extension of brands, they are the primary interface with key targets and, therefore, of paramount importance in retaining customers or improving relationships with them.

As a result, many businesses choose to deploy industry-leading contact center solutions, many of them cloud-based, to bolster their customer service offerings. And this means that business is good for contact center providers.

Service providers catering to these businesses need to stay on top of industry trends and add to their portfolios those solutions that ensure their customers get all the functionality they want. Cloud communications platforms are a common solution for several customer service key trends.

Read More

Time To Celebrate

It’s that time of the year again, when technology companies start opening champagne bottles, celebrating their products and success stories. We like bubbles very much as well, so we wanted to share some great news with you.

2014_227x158px

Read More

Enable BYOD For SMBs

Several days ago at WHD.global 2013, I gave a presentation on BYOD and I think it is worth sharing it with those of you who did not attend.

What the heck is BYOD, you might ask yourselves. 😀 Before anything else, it’s a pretty complicated name for a process that is quite simple. BOYD allows employees to use their own devices for business purposes.

Read More