Voice over Internet Protocol (VoIP) lets users make phone calls over the internet. It’s an alternative to traditional phone lines and mobile. These services allow you to use your existing work phone with new VoIP configurations. Here’s how to setup VoIP for your company to harness all the advantage it offers.
Do you answer the phone when someone calls you from an unknown number? If you are like 81 percent of Americans, you likely won’t. People ignore unknown numbers for a variety of reasons, but the general worry is there’s either a robocall or that the person on the other end will try to scam them. And this is where the STIR/SHAKEN framework comes to save the day. Learn more about the latest strategies used by scammers and how VoipNow & Hubgets can help you outsmart them.
The holiday season is also a season of vacations and time off. In fact, almost all (97 percent) of American workers expect to have Thanksgiving and Christmas off. New Year’s Day and Eve, Christmas Eve, and Black Friday are also popular days to close offices. During this time, many people use their vacation days and take a little extra time for themselves. As a result, your office goes quiet and so does your holiday communication.
A mobile virtual network operator (MVNO) is a wireless service provider that doesn’t own the infrastructure it uses. Instead, the MVNO buys network capacity from existing mobile network operators (MNOs). This is a mutually beneficial process for both MVNOs and MNOs, while also creating new channels for customers.
Hot desking has become increasingly popular with the rise of hybrid work. The term originally referred to a company setup where employees could sit at any desk in the office to work, rather than having an assigned seat. The concept has since been applied to other aspects of office technology, including the communications systems.
An IVR (Interactive Voice Response) is like a modern operator. Also known as auto-attendant or virtual assistant, it automatically connects to any call and it’s mainly used to streamline the communication flow. Even if the company has only a few departments, there are many reasons why it should have one.
For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
This is the third installment of our key messages series, analyzing cold calling. Read the first parts here: Crafting Key Messages that Sell (Part I) – Cold Email in Style and Crafting Key Messages that Sell (Part II) – Cold Messaging on LinkedIn.
Cold calling has an undeserved bad reputation among sales people. Yet it is one of the most used tools in sales, with a higher success rate than its non-verbal cold counterparts–emails and instant messaging. While cold calling isn’t easy, you can improve your results by doing it effectively. Follow this guide to learn the best practices for your next round of sales calls.
Emails and chat messages are quick and easy communication options. Yet, we’re in a remote and socially isolated work scenario going on for far too long now. Let’s not overlook the impact of hearing your colleague’s voice on the other end of a phone call! Do it for your productivity and to create stronger bonds with your team.
