Since 2021 is reaching its glorious end in a couple of days, now it’s the perfect time for a wrap-up. Almost two years in, COVID-19 continues to affect how we work, live, and play. Lots of people around the globe are following strict social distancing rules or even are under lockdown, while many are still experiencing pandemic fatigue. As a society, we continue to challenge the modern workplace and come together to create healthier and safer social environments.
The COVID-19 pandemic caused millions of employees to work from home. While some have returned to full-time office work, many people are still working remotely or following a hybrid schedule. Despite the mass transition to remote work, communication remains a significant challenge amongst workers and using solid communication techniques has become vital.
An IVR (Interactive Voice Response) is like a modern operator. Also known as auto-attendant or virtual assistant, it automatically connects to any call and it’s mainly used to streamline the communication flow. Even if the company has only a few departments, there are many reasons why it should have one.
For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
This is the third installment of our key messages series, analyzing cold calling. Read the first parts here: Crafting Key Messages that Sell (Part I) – Cold Email in Style and Crafting Key Messages that Sell (Part II) – Cold Messaging on LinkedIn.
Cold calling has an undeserved bad reputation among sales people. Yet it is one of the most used tools in sales, with a higher success rate than its non-verbal cold counterparts–emails and instant messaging. While cold calling isn’t easy, you can improve your results by doing it effectively. Follow this guide to learn the best practices for your next round of sales calls.
Emails and chat messages are quick and easy communication options. Yet, we’re in a remote and socially isolated work scenario going on for far too long now. Let’s not overlook the impact of hearing your colleague’s voice on the other end of a phone call! Do it for your productivity and to create stronger bonds with your team.
The COVID-19 pandemic pushed millions of people to work from home in the past year and a half. Besides the danger of catching the virus, we are also facing several other perils to our health. Beyond the usual domestic accidents, working from home usually means isolation and a sedentary lifestyle. In time, these are taking a toll on everyone’s physical and mental health. So how can you stay healthy in such challenging times?
If you look on social networks, it may seem like video, chat and email have replaced telephony for good. There’s an entire war going on about who does communication better. Hashtags after hashtags, studies and researches, everybody has an opinion. But when it comes to productivity, the traditional voice calls may be just what you need.
After a well-deserved vacation or relaxing staycation, it can be difficult to return to work. Your emails have piled up in your inbox, each one demanding your immediate attention. Your colleagues needed answers two days ago. What’s more, your boss already has a long list of tasks waiting for you. And all this happens while your brain struggles to transfer out of vacation mode. Don’t worry, the post holiday blues can be cured!
