Are your clients sick and tired of robocalls and call spam? If they complain about receiving unknown and spoofed numbers throughout the day, it’s because these calls disrupt meaningful work and can lead to both financial and reputational losses. In US and Canada, the STIR/SHAKEN frameworks are available especially for such cases.
It has been consistently demonstrated that effective communication plays a vital role in ensuring the success of individuals and organizations alike. It is the cornerstone of collaboration, trust, and productivity within teams, and it has a significant impact on employee morale and workplace culture. This article explores the importance of workplace communication and provides strategies to improve it.
WebRTC, which stands for Web Real-Time Communication, is a revolutionary technology that has completely transformed the way we make calls. With WebRTC, users can communicate with each other in real-time over the internet, without the need for any additional plugins or software downloads. In this article, we will explore the basics of WebRTC, its role in communications and how it is revolutionizing calls.
Call routing is the process of organizing calls to maximize the number of customers you help in a timely manner. It allows you to optimize your response process to support your staff while providing better customer experience. There are multiple ways to route your calls depending on your business model and even more benefits of doing so. Learn more about call routing and how to take advantage of this valuable functionality.
In today’s digital age, telecommunication plays a vital role in almost every aspect of our lives. However, along with the numerous advantages, there are also potential risks and challenges that need to be addressed. One such challenge is the issue of caller ID spoofing, where malicious actors manipulate the information that is displayed on a recipient’s caller ID screen. This deceptive practice often leads to fraudulent activities and an increased level of distrust among consumers. To combat this problem, the telecommunications industry has developed a revolutionary solution. In this article, we will delve into the basics of Stir/Shaken, explore its technical aspects, discuss its impact on businesses, and take a glimpse into its future.
Hybrid work has been prevalent for the past few years and has introduced the remote work challenge. However, many companies still need to establish policies that enhance collaboration and productivity for teams working remotely.
In today’s fast-paced digital world, we are constantly bombarded with an overwhelming amount of information. Emails flood our inboxes, instant messages pop out, social media platforms lure us in with endless scrolling, and we find ourselves drowning in a sea of news articles, videos, and advertisements. This phenomenon known as information overload is silently killing our productivity.
Call centers have come a long way since their inception. From brick-and-mortar establishments with rows of cubicles and landline telephones, they have evolved to become agile and sophisticated operations. The advent of cloud technology has revolutionized the call center industry, paving the way for increased efficiency, enhanced customer experience, and improved security. In this article, we will delve into the shift in call center technology, explore the benefits of cloud-based call centers, examine the challenges in their implementation, and predict what the future holds for this dynamic industry.
SIP, which stands for Session Initiation Protocol, is a communication protocol widely used for establishing, modifying, and terminating multimedia sessions such as voice and video calls over the internet. In this comprehensive guide, we will delve into the world of SIP, exploring its key concepts, technicalities, and implementation in business communication. Whether you are new to SIP or seeking to enhance your understanding, this guide will equip you with valuable insights to maximize the benefits of SIP in your communication infrastructure.
