Software-as-a-service (SaaS) companies create ready-made solutions for digital challenges. Instead of enterprises designing their own tools and applications, SaaS companies offer their products hosted in the cloud. A variety of models in the form of as-a-service have emerged in the past decade. One prominent example is Unified Communications as a Service, commonly referred to as UCaaS.
Business communications are getting a do-over. Moving to the cloud is not a new concept anymore. However, there’s plenty to consider. Especially when you move business communications to the cloud.
Business communications are, by all means, the living breath of any organization. They can make or break a business. Especially today. The amount of information sharing is, by all means, unprecedented. And getting ahead is, in fact, staying relevant.
Meetings are about to die. Particularly since collaborative work has become the staple of modern office life, they are about to die. And after they die, they will move somewhere better, virtual. Somewhere in the cloud, or in a special bundle of apps. But don’t get your hopes up high yet.
After all, there have been attempts to put new life into meetings. Some preach against inherent inefficacies. “Make meetings purposeful”, they say. Others are deluding themselves that theater methods will do. So “treat your meetings like an improv session”, they say. Seems like everyone thinks that “The Office” is a documentary. That we should all turn Michael Scott and do some improv.
Micro-goals are a novel concept in strategy. They allow a tactical segmentation of organizational plans. In a sense, it’s like re-creating your organization at a micro-scale.
Micro-goals are a way for your organization to learn. You use them to determine what outcomes are achievable by a small, very special, task force. Then you measure the progress of such a team and learn as much as you can.
Most small-to-medium businesses (SMB) don’t have legacy UC&C software to grapple with, making them more likely than enterprises to move to pure cloud-based UC&C services, according to data gauged by IDG Enterprise. The ratio is 20% versus 7%, respectively.
In its 2015 Unified Communications & Collaboration Survey, IDG uncovered that 33% of IT leaders plan to increase spending in Unified Communications and Collaboration (UC&C), both hosted and hybrid – a combination of hosted and on-premise services. Spending will increase by an average of 9% through 2016, while enterprises currently lavish an average of $8.1 million on UC&C products and / or services alone. In 2012, a similar survey uncovered that 49% of respondents still used on-premises solutions. That number has only slightly increased to 51% so far, but things are about to change
VoIP has been around for decades, yet most SMBs (small and midsize businesses) are way behind the technology curve when it comes to business phone systems. If your job is to sell PBX services, this is probably the best piece of news you’ve heard this year.
Next-generation communications are getting more versatile by the day. While this is awesome for the industry, it’s also in conflict with SMBs’ views. The more advanced the features, the more intimidated they seem to be to give them a try.
As Americans join their families around Thanksgiving tables this year, many will reflect on their gratitude for family, friends, good health, and their jobs. Back at the office on Cyber Monday, SMB decision makers that worked to deploy a company-wide Unified Communications (UC) solution in 2014 are counting their blessings, too 🙂