The Coronavirus pandemic has left people exhausted and stressed. This trickles into the lives of customers and reflects how people interact with customer service and sales teams. What’s more, your business might have noticed a spike in customer calls for help this year.
In this landscape of social distancing and remote working, staying in touch with coworkers and clients is more important than ever before. Real-time communications platforms have cemented the importance of virtual technology across most industries and workspaces. And under this new normal, voice communication has surged back after years on the decline.
Effective business communication is crucial for the success of any company. Poor communication is not only frustrating on a personal level, but has the potential of causing huge financial loss. Misinterpreted messages, lost emails, or poor understanding can cause delays, failed projects, or loss of clients. Therefore, it is important for everyone in your company to improve their communication skills, especially when in a position of power.
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“How Entrepreneurs Do It;” “5 Ways to Achieve This and That,” “10 Books Every Innovator Must Read…” This is in my newsfeed every single day. The headlines differ ever so slightly, the content is virtually the same.
To their credit, the publications and their contributors churn out fairly good orations. You have a lot to learn from this kind of clickbait. But read them every day and you start to notice a pattern – it all boils down to common sense. Perhaps the articles target those who lack it.