The Coronavirus pandemic has left people exhausted and stressed. This trickles into the lives of customers and reflects how people interact with customer service and sales teams. What’s more, your business might have noticed a spike in customer calls for help this year.
When the first wave of COVID-19 forced the world into lockdown, business leaders scrambled to pivot out of necessity. Overnight, they had to make financial adjustments and staffing decisions to keep the business afloat. They had to reassure stakeholders, hone their public message, and implement health and safety measures. If being a great leader was difficult before, now it has become even tougher.
Six months into the new Coronavirus pandemic and we still have no clue when this crisis is going to end. Medical experts like Dr. Lisa Maragakis, an infectious disease specialist at Johns Hopkins, think that the pandemic’s first wave is gone. Most likely, we are now at the beginning of the second wave. So what does that mean for how people work together and businesses operate?
Leaders are facing an unparalleled workplace experience. The degree of uncertainty we are now navigating is extraordinary for most businesses everywhere in the world. Nobody knows when this sanitary crisis is going to end or what is going to happen in a couple of months from now. And nobody can predict the impact on employees, customers, even the supply chain.
We can all agree that the COVID-19 pandemic has changed everything in the way we live, socialize, interact, communicate, and work. With a majority of companies moving away from the offices, nothing took a greater hit than organizational culture.
In this landscape of social distancing and remote working, staying in touch with coworkers and clients is more important than ever before. Real-time communications platforms have cemented the importance of virtual technology across most industries and workspaces. And under this new normal, voice communication has surged back after years on the decline.
Suddenly a good portion of the workforce finds itself working remote. If you’re an HR professional or manager who had new hires lined up pre-pandemic, you might be wondering how to onboard remotely. When you’re already dealing with an experimental distributed workplace, bringing on a new team member might seem at best, daunting, and, at worst, a nightmare.
Transparency may seem like a corporate buzzword, but it actually has real-world benefits. According to a recent poll, two thirds of consumers would spend more if it meant buying from a transparent company, and 94 percent of consumers rank transparency as the biggest factor in brand loyalty.
We already talked about how to communicate more effectively and avoid arguments at work. But what should you do when all strategies fail, and you find yourself in the middle of a tense situation at work? Reading the advice we compiled in this article will hopefully help you navigate these muddy waters.
Disagreements over ideas can easily turn into arguments, especially in competitive work environments where everyone’s mindset is that they need to prove themselves with every opportunity. Avoiding conflict should always be the main priority during tense situations since work-related conflicts can be difficult to navigate even for the best communicators.
