An IVR (Interactive Voice Response) is like a modern operator. Also known as auto-attendant or virtual assistant, it automatically connects to any call and it’s mainly used to streamline the communication flow. Even if the company has only a few departments, there are many reasons why it should have one.
For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
This is the third installment of our key messages series, analyzing cold calling. Read the first parts here: Crafting Key Messages that Sell (Part I) – Cold Email in Style and Crafting Key Messages that Sell (Part II) – Cold Messaging on LinkedIn.
Cold calling has an undeserved bad reputation among sales people. Yet it is one of the most used tools in sales, with a higher success rate than its non-verbal cold counterparts–emails and instant messaging. While cold calling isn’t easy, you can improve your results by doing it effectively. Follow this guide to learn the best practices for your next round of sales calls.
Emails and chat messages are quick and easy communication options. Yet, we’re in a remote and socially isolated work scenario going on for far too long now. Let’s not overlook the impact of hearing your colleague’s voice on the other end of a phone call! Do it for your productivity and to create stronger bonds with your team.
This is the second part of our key messages series, analyzing cold messaging this time. Read the first part here: Crafting Key Messages that Sell – Cold Emailing in Style
Since 2002, LinkedIn has served as a hub for business communication and networking. Today, there are more than 756 million members across 200 countries and territories. These professionals use LinkedIn to post jobs or find them, share insights and connect with others in their field.
A cold email is a message sent to a potential lead with whom you usually have no prior relationship and who is not expecting your email. Considering the average worker receives 126 emails per day, they likely don’t have time to read your message. So how do you stand out? This is the first article from a short series on how to craft messages that ultimately help you sell.
If you’re not sure what WiFi calling is, why you’d need it, and most importantly, how it works, you’re not alone. WiFi calling is a powerful tool, yet we receive many inquiries on how to best use it. Common questions include, “What are the pros and cons of WiFi calling?” or “Is WiFi calling secure?” Especially for those planning to use it for their business, the desire to know all these details is perfectly understandable.
This article is a beginner’s guide to VoIP. Reading forward, you will find out what is a VoIP phone number. You will understand why so many businesses prefer VoIP over the old PSTN telephony. You will get familiarized with the terminology, discuss the differences between fixed and non-fixed VoIP and the benefits of each. Finally, you will find the answer to the most frequently asked questions. We hope that, by the time you are done reading, you will find it easier to determine if your business needs a VoIP phone number. And also you’ll find out how to choose the best service provider to meet your needs.
The Coronavirus pandemic has left people exhausted and stressed. This trickles into the lives of customers and reflects how people interact with customer service and sales teams. What’s more, your business might have noticed a spike in customer calls for help this year.
