Engagement isn’t just another workplace buzzword. It is critical to the success of your business. Reaching high levels is crucial to both team nurture and maintenance because team engagement influences the productivity metrics of each individual member and the organization as a whole.
An audio conference is a meeting conducted by the means of audio communications with two or more people, who usually are in different locations. Instead of calling each other–like a traditional phone call–it allows different parties to join in by calling a number, either via the telephony network or through an Internet connection. And here comes the best part. In the post-COVID era, the audio conference could very well be our escape from the exhausting video meetings.
If you’ve struggled with anxiety or fear of failure at work, you’re not alone. Employees often deal with feelings that they may not be qualified enough for a position or that they lack the ability to perform as well as their peers. There is a term for this feeling of not being good enough or qualified enough: the imposter syndrome.
The state of work has never looked as different as it does now. COVID-19 has profoundly changed how people look at a job and their careers in general, and will continue do so for the foreseeable future. With continuous ups and downs in sight, it’s highly probable that hybrid work environments based on remote workers and onsite teams will continue to emerge in 2022 and further develop.
Since 2021 is reaching its glorious end in a couple of days, now it’s the perfect time for a wrap-up. Almost two years in, COVID-19 continues to affect how we work, live, and play. Lots of people around the globe are following strict social distancing rules or even are under lockdown, while many are still experiencing pandemic fatigue. As a society, we continue to challenge the modern workplace and come together to create healthier and safer social environments.
The COVID-19 pandemic caused millions of employees to work from home. While some have returned to full-time office work, many people are still working remotely or following a hybrid schedule. Despite the mass transition to remote work, communication remains a significant challenge amongst workers and using solid communication techniques has become vital.
An IVR (Interactive Voice Response) is like a modern operator. Also known as auto-attendant or virtual assistant, it automatically connects to any call and it’s mainly used to streamline the communication flow. Even if the company has only a few departments, there are many reasons why it should have one.
For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
This is the third installment of our key messages series, analyzing cold calling. Read the first parts here: Crafting Key Messages that Sell (Part I) – Cold Email in Style and Crafting Key Messages that Sell (Part II) – Cold Messaging on LinkedIn.
Cold calling has an undeserved bad reputation among sales people. Yet it is one of the most used tools in sales, with a higher success rate than its non-verbal cold counterparts–emails and instant messaging. While cold calling isn’t easy, you can improve your results by doing it effectively. Follow this guide to learn the best practices for your next round of sales calls.
