Workers today have more communication tools to choose from than ever. That includes Unified Communications, which integrates voice, video, instant messaging, conferencing, faxing, and more – all on one platform. However, employees often receive little or no training to reap the benefits of using these innovative tools. Many organizations end up removing training from their budgets when making such large technology shifts – believing that people should inherently know how to use and why they should use these tools. But this decision to remove training and consulting can be a costly choice for enterprises, as the technology won’t be used to its fullest potential. This could increase the total implementation cost ten folds.
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Now that 2015 has just started, it’s the perfect time to reflect on how Unified Communications evolved in 2014. And, as our co-founder put it, there are a lot of things to look back and even more to look for in the new year.
Photo by Harpal Singh on Unsplash
As the end of this year approaches, everyone is making retrospectives of 2014 and forecasts for 2015. I’m sure you’ve already read a thousand times how great 2015 will be for communication and collaboration. Just a few thoughts I read lately:
- most companies will (finally) understand and begin to leverage the power of the cloud.
- business will explode as service providers are going to bundle amazing services with fabulous customer support.
- BYOD is grand for efficiency and a true morale boost, but still gives nightmares to IT/infrastructure teams.
Can anyone deny that cloud computing has taken the world by storm? Savvy CIOs who have already adopted the cloud have been reaping the rewards of increased flexibility and scalability, faster time to market for new application deployments, and greater savings across the board. With cloud computing, all signs point to a more efficient and cost-effective technological future.
Many of us know that cloud offers enhanced collaboration, disaster recovery, increased scalability, and smaller costs. But do you realize there’s also a connection between the use of cloud computing and increased business agility?
Take a look around you the next time you’re sitting in a café. Chances are nearly everyone you see will be glued to an Internet-connected device of some sort that is producing heaps of data – be it through emails, phone calls, social media or Unified Communications (UC) applications. Ever thought about the role that such an amount of personal information can play in the business world? It’s quite huge.
The highly experienced but less tech-savvy baby boomer generation has been dominating the global workforce for some time now, but that’s about to change. Before you know it, the soon-to-retire boomers will be replaced by the ambitious, technologically savvy and collaborative millennials, who don’t remember a time without computers and smartphones. Growing up with laptops, Wi-Fi, 3G and social media, the digital world circulates through their system as they expect immediate access to information at all hours of the day.
We have just released VoipNow 3.5 Beta. It’s been a long journey, but the first beta of the new version is finally here, better than ever.
It contains over 80 core improvements designed to help you win the SMB market such as upgraded architecture, improved UI, better PBX with support for WebRTC, call encryption, and a lot of other enhancements that simplify the operation of large deployments. It also comes with over 100 bug fixes, most of them related to the updated architecture.
Over the last decade, email has become second nature to people all around the world. For businesses too, e-mail has been one of the primary means of communications for many years.
But today, email simply is not enough. Users and businesses altogether have been looking at complementary ways to communicate. Instant messaging, social media platforms, and think of just how much are employees starting to use their personal devices for business communications. This search often results in embracing state-of-the-art Unified Communications (UC) solutions.
Imagine this: two employees located in separate offices have only an hour left to meet the deadline of a critical project. Instead of settling for the outdated approach of sending countless emails back-and-forth, they leverage the company’s communications and collaboration tools, such as audio conferencing and instant messaging, to conduct a much more effective conversation and strike a business deal in time.
This is very much today’s reality, as people are simply not as attached to email as they used to be. In fact, one could argue we are witnessing the demise of the golden age of email.
