Search Results for: Communications

Happy New 2015!

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new_year

 
 
As the end of this year approaches, everyone is making retrospectives of 2014 and forecasts for 2015. I’m sure you’ve already read a thousand times how great 2015 will be for communication and collaboration. Just a few thoughts I read lately:

  • most companies will (finally) understand and begin to leverage the power of the cloud.
  • business will explode as service providers are going to bundle amazing services with fabulous customer support.
  • BYOD is grand for efficiency and a true morale boost, but still gives nightmares to IT/infrastructure teams.

How To Avoid Major Cloud Migration Mistakes

Can anyone deny that cloud computing has taken the world by storm? Savvy CIOs who have already adopted the cloud have been reaping the rewards of increased flexibility and scalability, faster time to market for new application deployments, and greater savings across the board. With cloud computing, all signs point to a more efficient and cost-effective technological future.

Cloud Trailblazers Reap Major Rewards

Many of us know that cloud offers enhanced collaboration, disaster recovery, increased scalability, and smaller costs. But do you realize there’s also a connection between the use of cloud computing and increased business agility?

The Role of UC Analytics in Driving Customer Loyalty

Take a look around you the next time you’re sitting in a café. Chances are nearly everyone you see will be glued to an Internet-connected device of some sort that is producing heaps of data – be it through emails, phone calls, social media or Unified Communications (UC) applications. Ever thought about the role that such an amount of personal information can play in the business world? It’s quite huge.

Brace Yourselves, Millennials Are Coming

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The highly experienced but less tech-savvy baby boomer generation has been dominating the global workforce for some time now, but that’s about to change. Before you know it, the soon-to-retire boomers will be replaced by the ambitious, technologically savvy and collaborative millennials, who don’t remember a time without computers and smartphones. Growing up with laptops, Wi-Fi, 3G and social media, the digital world circulates through their system as they expect immediate access to information at all hours of the day.

VoipNow 3.5 Beta Is Here. Help Us Test It!

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We have just released VoipNow 3.5 Beta. It’s been a long journey, but the first beta of the new version is finally here, better than ever.

It contains over 80 core improvements designed to help you win the SMB market such as upgraded architecture, improved UI, better PBX with support for WebRTC, call encryption, and a lot of other enhancements that simplify the operation of large deployments. It also comes with over 100 bug fixes, most of them related to the updated architecture.

Five Steps for Implementing the Cultural Shift Required by UC Systems

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Over the last decade, email has become second nature to people all around the world. For businesses too, e-mail has been one of the primary means of communications for many years.

But today, email simply is not enough. Users and businesses altogether have been looking at complementary ways to communicate. Instant messaging, social media platforms, and think of just how much are employees starting to use their personal devices for business communications. This search often results in embracing state-of-the-art Unified Communications (UC) solutions.

Email Is Dead (Not Yet)! Long Live Collaboration Tools!

Imagine this: two employees located in separate offices have only an hour left to meet the deadline of a critical project. Instead of settling for the outdated approach of sending countless emails back-and-forth, they leverage the company’s communications and collaboration tools, such as audio conferencing and instant messaging, to conduct a much more effective conversation and strike a business deal in time.

This is very much today’s reality, as people are simply not as attached to email as they used to be. In fact, one could argue we are witnessing the demise of the golden age of email.

Summertime Is the Perfect Time to Assess Your Contact Center

Business slows down in summer due to vacation time. That’s a fact. Be that as it may, for contact centers, considering the relatively low call center activity, the summer looks like the perfect time to see if they’re making the grade.

When business starts ramping up again, the quality of your customer service needs to be at its peak so as to bolster revenue, enhance customer satisfaction, and reduce costs. If your contact center isn’t ready for that kind of influx of traffic as business picks back up, you may be in for a surprise. For instance, according to a recent survey by Accenture, 51 percent of consumers in the U.S. will abandon a business if they are not fully satisfied with their customer service.

So what exactly can you do so that your company doesn’t become part of the statistics?

VoIP Market: Revenue Set to Triple Yet Lack of User Awareness Jeopardizes Success

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Due to the myriad of benefits brought by technology, like business flexibility, reduced costs, and bolstered collaboration, the VoIP telephony market is looking particularly sunny. In fact, according to Frost & Sullivan, the North American VoIP market (including SIP services) is expected to at least triple in revenue from $2.83 billion to $9.35 billion between 2013 and 2019.

“Businesses are transitioning from legacy private branch exchanges to IP-based Unified Communications platforms and, as such, are looking to VoIP access and SIP trunking services to complement these new platforms,” said Michael Brandenburg, communications analyst at Frost & Sullivan. He also noted that VoIP and SIP trunking offer business recovery and mobile features that “are simply not available on more traditional telecommunications services“.

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