Search Results for: Communications

How Mobility Will Enhance Your Contact Center

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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.

It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.

Technology To The Rescue! Inefficient Collaboration Can (and Will) Endanger Your Business

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Lately, everybody speaks about how you can increase productivity with better collaboration. Let’s think about how we are used to work together: in-person meetings, one-on-one discussions, phone calls that never end etc. Remember those days when, if you stepped away from your desk phone for just a few minutes, you had every chance to miss a business opportunity, or play phone tag for the remainder of the day?! Well, not anymore.

UC (Or How To Fit 6,207 Work Days In A Year)

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Most entrepreneurs will tell you that, while they love what they do, it is not easy to juggle the many responsibilities that come with the territory. If successful, staff will keep growing in numbers, and invoices – both issued and received- will keep piling up. How can the SMB owner make one’s  life easier?

New research indicates that a company with 100+ employees stands to reclaim the equivalent of 6,207 eight-hour work days over the course of a year by implementing Unified Communications (UC) solutions. In other words, SMBs are poised to reach significant growth by simply deploying new tech.

Don’t Tweet & Run – 9 Tips for Social Networking At A C-Suite Level

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A whitepaper released by Weber Shandwick this week is a treasure trove of information regarding the social engagement of leaders at the world’s biggest companies, as well as the social trends followed by the most valuable women in business.

Among the numerous interesting data points dished out in the report, Weber outlines nine distinct actions that both new and long-tenure CEOs should consider when socializing online. These social networking tips promise to help bolster their reputation and improve the company’s image. I’ll share them with you in brief, but I encourage everyone to read through the whole “manual” over at webershandwick.com. The first rule in the book?

Fire Up Your Incense Sticks – Working From Home Has Become a Trend

“I would drape myself in velvet if it were socially acceptable.” This famous line from Seinfled is something many of us relate to. We all have a favorite set of clothes that we love to wear around the house but can’t take outside because of society. But what if you could work in those clothes? You know: carry out the usual office duties, but without actually heading to the office.

How Highly Does Your Business Value UC&C?

That’s one of the many questions asked by Fujitsu in a survey-turned-contest-turned-infographic. Most businesses are in the early stages of implementing UC&C (Unified Communications & Collaboration), but at the same time these companies expect the entire infrastructure to be laid out and ready to be used on a regular basis in no less than three years.

The Japanese IT company wanted to determine the state of UC&C today by issuing a game-show-inspired set of questions to a bunch of companies big and small. The purpose was to help managers see beyond the technical hurdles and into the advantages of simplified communications and enhanced collaboration. Right off the bat I can tell you that VoipNow & Hubgets – our most prominent products – are the perfect answer to Fujitsu’s entire pop quiz.

Enterprise Entropy and How UC Can Fix It

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Research done by Vanson Bourne indicates that Enterprise use of Unified Communications (UC) across Europe is lagging behind demand. Because of issues that lie at an infrastructure level, less than a third of organizations are able to fully support UC technology across all sites.

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