For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
This is the third installment of our key messages series, analyzing cold calling. Read the first parts here: Crafting Key Messages that Sell (Part I) – Cold Email in Style and Crafting Key Messages that Sell (Part II) – Cold Messaging on LinkedIn.
Cold calling has an undeserved bad reputation among sales people. Yet it is one of the most used tools in sales, with a higher success rate than its non-verbal cold counterparts–emails and instant messaging. While cold calling isn’t easy, you can improve your results by doing it effectively. Follow this guide to learn the best practices for your next round of sales calls.
The weather isn’t the only thing that changes with the season. Your mental health and mood also fluctuate in response to this cycle. As the warmth of summer fades into the chill of autumn, you might start to notice an uptick in stress levels. It’s not your imagination, it’s autumn anxiety. After all, this is a hectic, fast-paced time of year.
Change is the new normal and we’ve all had to manage major shifts in our lives since the beginning of 2020. The larger and more impactful the change, the more of a paralyzing effect it can have on resilience, flexibility, decisive action, and productivity. However, change is necessary in the workplace. While major transformation can feel unbearable to manage sometimes, some smaller, consistent changes are easier to handle and can lead to major impact.
Emails and chat messages are quick and easy communication options. Yet, we’re in a remote and socially isolated work scenario going on for far too long now. Let’s not overlook the impact of hearing your colleague’s voice on the other end of a phone call! Do it for your productivity and to create stronger bonds with your team.
While working from home can be convenient and productive, it’s not without its distractions. According to a survey of 1,000 workers by Glassdoor, the top distraction that employees face during the workday is TV. Furthermore, only half of employees feel confident that they can maintain their productivity levels when working remotely as opposed to commuting to the office. Yet it is possible to manage your schedule as a remote worker in a way that maximizes productivity and removes distractions.
The COVID-19 pandemic pushed millions of people to work from home in the past year and a half. Besides the danger of catching the virus, we are also facing several other perils to our health. Beyond the usual domestic accidents, working from home usually means isolation and a sedentary lifestyle. In time, these are taking a toll on everyone’s physical and mental health. So how can you stay healthy in such challenging times?
If you look on social networks, it may seem like video, chat and email have replaced telephony for good. There’s an entire war going on about who does communication better. Hashtags after hashtags, studies and researches, everybody has an opinion. But when it comes to productivity, the traditional voice calls may be just what you need.
For the past 14 years, each summer we have been running an internship program for students and fresh graduates who are looking to improve their skills and gain real-life experience. And every year, we know the autumn has arrived when our Cool Summer Internship is wrapping up. So we asked a couple of interns from this year’s program to share some thoughts with us.
