You may have heard that classic expression, laughter is the best medicine. As cliché as it might sound, it’s actually the truth. In past iterations of The Productivity Box we’ve talked about how mental health and stress management have an impact on your job performance. In this month’s edition, let’s turn the lens on laughter and examine how this positive emotional release can make you more productive, whether you work from home or in an office.
However you spent winter holidays, it can be quite challenging to recover your productivity thereafter. Whether you are tired, windbitten, jet-lagged, or simply extremely happy and relaxed, diving back into work is probably the last thing you want to do. Adulting is hard, but it must be done.
Monday, January 17 is set to be Blue Monday in 2022. What started as an ad campaign has evolved into an actual day of note, with psychologists and weather experts chiming in about why this day makes us so sad.
Since the dawns of humanity, people have used the cyclicity of time—sunrise/sunset, day/night—to make it measurable and easier to predict. Because when you know what follows, things are easier to deal with. Back in the day when people lived in caves, they used this known variation to optimize their hunting process. And then slowly, days turned into weeks, months and years. We invented work days and week-ends and now we know when to work and when to rest. Suddenly, at some point in history—most might not know it, but there is a perfectly logical explanation for this—the beginning of a new year has suffered a dramatic transformation. It swiftly became a threshold, a time when you leave the past behind, gaze into the future full of hope, and even make a resolution of some sort.
Since 2021 is reaching its glorious end in a couple of days, now it’s the perfect time for a wrap-up. Almost two years in, COVID-19 continues to affect how we work, live, and play. Lots of people around the globe are following strict social distancing rules or even are under lockdown, while many are still experiencing pandemic fatigue. As a society, we continue to challenge the modern workplace and come together to create healthier and safer social environments.
The COVID-19 pandemic caused millions of employees to work from home. While some have returned to full-time office work, many people are still working remotely or following a hybrid schedule. Despite the mass transition to remote work, communication remains a significant challenge amongst workers and using solid communication techniques has become vital.
An IVR (Interactive Voice Response) is like a modern operator. Also known as auto-attendant or virtual assistant, it automatically connects to any call and it’s mainly used to streamline the communication flow. Even if the company has only a few departments, there are many reasons why it should have one.
Mindfulness has found its way into mainstream culture, but does it have a place in the business world? Research points to a connection between mindfulness and optimal work performance, specifically the practice of meditation.
For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
