VoipNow 2.0.3 was released, this is the first news. There are many bug fixes and also several interesting new features also. The next version of VoipNow will be 2.0.4, which is a minor release that will include VoipNow Automation. Speaking of Automation it is still not releasable, but we are making progresses with every day passed. The next major version of VoipNow will be VoipNow 2.1.0 and it’s scheduled for end of Q4 2009.
I am constantly monitoring our Help Desk tickets. I am looking for improvement ideas, common mistakes (for example if many people make the same mistake, we must change something in the product) and generally anything that can improve our products and services.
That’s why I was able to discover some surprising things, one of the most important in my perspective being related to our customer’s education related to production systems management. I will discuss about VoipNow, because it’s more complex, but everything below can be considered best practice (in my opinion, of course).
Question: Do you want to have a professional presentation website for your VoIP services?
Yes, I am dreaming about this!
Question: Do you want to be able to deploy this website in minutes?
This is not possible! But if I do, a lot of customers will sign-up and I will have to spend my entire day creating accounts!
Solution! You can hire a monkey to create accounts (how difficult could it be…).
Question: How do you charge these customers every month?
Solution! Hmm, you can hire another monkey to search customer accounts and charge them.
Question: But what if you reach 10,000 customers?
Solution! You can hire 50 monkeys!
If you do not want to end surrounded by monkeys, learn more about VoipNow Automation.
You can subscribe to the free presentation webinar, there are only two weeks left.
This message is for all VoipNow 2 beta testers and generally for anyone that had an input regarding VoipNow 2. In the VoipNow 2 beta session we got over 2,000 subscribers. According to our records, more than 45% installed the product, which is quite good. Based on their feedback we discovered two critical bugs – thank you! In the past two months many people saw VoipNow 2 and they really liked the product. Actually, the fact that we didn’t receive much criticism is quite disturbing, so please go ahead, tell us also about the bad things. We are listening.
Do you want to go to WebhostingDay 2009? You will like this event because there you can really “touch” the industry:
– you will find new business opportunities
– you will meet your competition
– you will meet your vendors
– you will make new friends
– you will have a lot of fun
After three days in New York (business and visiting old friends), I am on the way to Parallels Summit 2009
VoipNow CallAPI opens the gate to a lot of business applications that use with the Asterisk Manager protocol, which is used by CallAPI. We wrote some articles to help you setup:
Sometimes I have nothing special on my list and I surf on the net searching for cool sites. Basically I keep looking for sites with quality information about VoIP (and aviation but that’s another story..). Most of the time I see the same news replicated across the whole VoIP blogging ecosystem, but sometimes I get lucky 🙂
Look at what I found:
bandwidth calculator tool
Some of our partners sent us emails asking why the hell we introduced the VoipNow Hosted. There were a couple of concerns expressed on their emails:
1. we are not a service provider
2. we started to compete them
3. we can offer better services because we make the software
I will try to summarize the answer to all three issues:
1. This is correct, we are not a service provider and we do not want to become one. It is true that our support department offers level 3 support, emergency support, and consulting to a lot of providers, but I think that this is one of our main assets. Usually, software companies do not have a good support, so having such activity recommends us not only from the software perspective.
2. We do not compete with our customers. Our hosted service is a premium one and it was designed to:
We discussed recently inside our team about the opportunity to go (as exhibitors) to some VoIP conventions in the US and Europe. After all, we had a pretty good number of customers and partners around the world and it seems a good place to meet them in person while gaining additional exposure. After thoughtful researches we had to choose between Pulver Media’s VON and TMC’ s event ITExpo. They have both Spring and Fall US editions while VON had also (used to..) events in Europe.
As newcomers in US VoIP fairs and exhibitions we seek some advice and almost everybody indicated VON as the right choice. So we start preparing for that, and we missed the Amsterdam event (VON Europe) because it was too close, but decided to go to VON Fall edition in Boston. Unfortunately, while chatting with some friends from TMC I found out that all VON events have been canceled, Pulver Media no longer exists and nasty things are happening