Posts in Category: products

Release Schedule for October

Yes, Automation is 99% completed for the beta release. VoipNow Automation will be included in VoipNow 2.0.4 release and you will be able to activate it with the beta license key:

7 October 2009 – VoipNow Automation public demo
13 October 2009 – VoipNow Professional 2.0.4 release (comes with VoipNow Automation beta)
end of October 2009 – VoipNow Core 4Grid

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VoipNow and Open-Xchange

VoipNow 2.0.3 was released, this is the first news. There are many bug fixes and also several interesting new features also. The next version of VoipNow will be 2.0.4, which is a minor release that will include VoipNow Automation. Speaking of Automation it is still not releasable, but we are making progresses with every day passed. The next major version of VoipNow will be VoipNow 2.1.0 and it’s scheduled for end of Q4 2009.

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Eight Lessons You Should Not Learn the Hard Way

I am constantly monitoring our Help Desk tickets. I am looking for improvement ideas, common mistakes (for example if many people make the same mistake, we must change something in the product) and generally anything that can improve our products and services.

That’s why I was able to discover some surprising things, one of the most important in my perspective being related to our customer’s education related to production systems management. I will discuss about VoipNow, because it’s more complex, but everything below can be considered best practice (in my opinion, of course).

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VoipNow Automation Webinar Invitation

Question: Do you want to have a professional presentation website for your VoIP services?
Yes, I am dreaming about this!

Question: Do you want to be able to deploy this website in minutes?
This is not possible! But if I do, a lot of customers will sign-up and I will have to spend my entire day creating accounts!

Solution! You can hire a monkey to create accounts (how difficult could it be…).

Question: How do you charge these customers every month?

Solution! Hmm, you can hire another monkey to search customer accounts and charge them.

Question: But what if you reach 10,000 customers?

Solution! You can hire 50 monkeys!

If you do not want to end surrounded by monkeys, learn more about VoipNow Automation.
You can subscribe to the free presentation webinar, there are only two weeks left.

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Thank YOU for Helping us!

This message is for all VoipNow 2 beta testers and generally for anyone that had an input regarding VoipNow 2. In the VoipNow 2 beta session we got over 2,000 subscribers. According to our records, more than 45% installed the product, which is quite good. Based on their feedback we discovered two critical bugs – thank you! In the past two months many people saw VoipNow 2 and they really liked the product. Actually, the fact that we didn’t receive much criticism is quite disturbing, so please go ahead, tell us also about the bad things. We are listening.

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Browsing for VoIP goodies

Sometimes I have nothing special on my list and I surf on the net searching for cool sites. Basically I keep looking for sites with quality information about VoIP (and aviation but that’s another story..). Most of the time I see the same news replicated across the whole VoIP blogging ecosystem, but sometimes I get lucky 🙂

Look at what I found:
bandwidth calculator tool

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VoipNow Hosted is Available. But Why?

Some of our partners sent us emails asking why the hell we introduced the VoipNow Hosted. There were a couple of concerns expressed on their emails:

1. we are not a service provider
2. we started to compete them
3. we can offer better services because we make the software

I will try to summarize the answer to all three issues:

1. This is correct, we are not a service provider and we do not want to become one. It is true that our support department offers level 3 support, emergency support, and consulting to a lot of providers, but I think that this is one of our main assets. Usually, software companies do not have a good support, so having such activity recommends us not only from the software perspective.

2. We do not compete with our customers. Our hosted service is a premium one and it was designed to:

  1. provide study material for hosting providers. All the docs created for this service can be “adapted” by our customers on their service. Check this document

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