Posts in Category: industry

How Mobility Will Enhance Your Contact Center

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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.

It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.

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Working From Home May Not Be For Everyone, But Mobility Is

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There are countless studies that tackle the productivity debate regarding remote working versus driving to the office every day. But few have amassed the bulk of data found in Dell & Intel’s Global Evolving Workforce Study.

Commissioned by the technology duo and conducted by TNS Global, the research aims to pinpoint today’s workplace trends. Specifically, where and how people like to work and the technologies they prefer to employ. Two things jump at you from the data.

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Highlights Of The Global Evolving Workforce Study

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Recruiting, supporting and (most importantly) retaining a workforce is no picnic. Especially in today’s competitive market. The 2014 Dell Global Evolving Workforce Study identifies six major indicators for IT managers, human resource professionals and business decision makers to enable them to build a sustainable workforce.

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Before Deploying Cloud Collaboration Software, Ask Yourself This

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Before Deploying Cloud Collaboration Software, Ask Yourself This

Service providers can no longer afford to keep their hands clean of any cloud business. Nor should they. In today’s competitive marketplace, moving operations to the cloud isn’t just worth considering. It’s a must.

Aggregated research from Infonetics shows that more than half of companies across North America will be running cloud-based UC software in one form or another by 2016. The research also includes a projection according to which the cloud PBX & UC segment will be valuated at $12 billion by 2018.

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Technology To The Rescue! Inefficient Collaboration Can (and Will) Endanger Your Business

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Lately, everybody speaks about how you can increase productivity with better collaboration. Let’s think about how we are used to work together: in-person meetings, one-on-one discussions, phone calls that never end etc. Remember those days when, if you stepped away from your desk phone for just a few minutes, you had every chance to miss a business opportunity, or play phone tag for the remainder of the day?! Well, not anymore.

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UC (Or How To Fit 6,207 Work Days In A Year)

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Most entrepreneurs will tell you that, while they love what they do, it is not easy to juggle the many responsibilities that come with the territory. If successful, staff will keep growing in numbers, and invoices – both issued and received- will keep piling up. How can the SMB owner make one’s  life easier?

New research indicates that a company with 100+ employees stands to reclaim the equivalent of 6,207 eight-hour work days over the course of a year by implementing Unified Communications (UC) solutions. In other words, SMBs are poised to reach significant growth by simply deploying new tech.

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Research: Our Web Browsing Habits Have Prehistoric Roots

Humans are very specific in their needs. The less we have to work for something, the more spoiled we become. However, not all of our seemingly arrogant demands are the product of ignorance. The need for control, for example, has been rooted in our subconscious since the Stone Age.

Liraz Margalit, PhD, is resident psychologist at ClickTale. According to Margalit, our need for control has a subconscious impact on everything we do. And that includes web browsing.

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These Startups Tell Their Fail Stories So You Don’t Have To

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It’s a good idea to look at other people’s mistakes every once in a while. As humorist Sam Levenson once said, “You can’t possibly live long enough to make them all yourself.” In business, it’s vital that you avoid practices that have “high-risk” written all over them. But that’s not the only way you can fail as a startup.

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Computers Can Now Tell Pain

Pain
We still rely on hospital staff to tell whether a person – who is under medical treatment and cannot communicate – is in pain. But nurses might soon be able to go on a lunch break without worrying that their mystery coma patient will succumb while they’re munching away.

Researchers at UC San Diego have developed a computer vision algorithm that can assess pain levels by analyzing the patient’s facial expressions. It’s not a first, but the results of this new study are far more promising than ever before.

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