Posts in Category: industry

Hosted PBX vs. Onsite PBX, the Key Differences

In today’s fast-paced business environment, effective communication is crucial for success. Choosing the right phone system for your business is an important decision that can significantly impact your daily operations and overall efficiency. When it comes to phone systems, two popular options to consider are hosted PBX and onsite PBX. In this article, we will explore the key differences and help you make an informed decision for your business.

Hosted PBX vs. Onsite PBX, the Key Differences

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What Is DNS: A Comprehensive Guide

DNS, or Domain Name System, is an essential component of the internet infrastructure. It is a decentralized system that translates human-readable domain names, such as example.com, into machine-readable IP addresses, like 192.0.2.1. In simpler terms, it enables us to access websites by using memorable names instead of complicated numerical addresses. To understand what is DNS, we’ll begin with the basics. From there, we’ll dive into its core components. Next, we’ll examine the different types of DNS services. And finally, we’ll discuss common pitfalls and security best practices.

What Is DNS: A Comprehensive Guide

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What Is WebRTC and How Can It Revolutionize your Calls?

WebRTC, which stands for Web Real-Time Communication, is a revolutionary technology that has completely transformed the way we make calls. With WebRTC, users can communicate with each other in real-time over the internet, without the need for any additional plugins or software downloads. In this article, we will explore the basics of WebRTC, its role in communications and how it is revolutionizing calls.

What Is WebRTC and How Can This Technology Revolutionize your Calls

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Call Routing: How to Manage your Call Center’s Call Flow

Call routing is the process of organizing calls to maximize the number of customers you help in a timely manner. It allows you to optimize your response process to support your staff while providing better customer experience. There are multiple ways to route your calls depending on your business model and even more benefits of doing so. Learn more about call routing and how to take advantage of this valuable functionality.

Call Routing: How to Manage your Call Center's Call Flow

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What is call recording? Benefits of recording incoming and outgoing calls

An increasing number of companies are now recording incoming and outgoing phone calls. This practice is driven by various motivations, such as enhancing customer service and protecting the organization. If your company has not yet adopted call recording, now might be a good time to start. Explore more about call recording and discover the significant benefits it can bring to your operations.

What is call recording? Benefits of recording incoming and outgoing calls

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Why the Subscriptions Model vs. Owned Licensing Benefits You

As you develop your SaaS brand, you have two options for product pricing: offering a subscriptions service or selling your software under a one-time, perpetual license. A subscription service gives customers access to your software for as long as they pay for it, whether that means paying a year’s worth of access or paying monthly. Licensing it with a one-time payment gives your customers access to the software as it is and never have to re-pay.

Why the Subscriptions Model vs. Owned Licensing Benefits You

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The Future of Call Centers: Exploring Cloud-Based Technology

Call centers have come a long way since their inception. From brick-and-mortar establishments with rows of cubicles and landline telephones, they have evolved to become agile and sophisticated operations. The advent of cloud technology has revolutionized the call center industry, paving the way for increased efficiency, enhanced customer experience, and improved security. In this article, we will delve into the shift in call center technology, explore the benefits of cloud-based call centers, examine the challenges in their implementation, and predict what the future holds for this dynamic industry.

The Future of Call Centers: Exploring Cloud-Based Technology

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eFax Services Explained: Why Your Business Needs Them

Fax machines continue to play a valuable role in the modern workplace. While usage varies by industry, many companies still fax important documents because this method is known to be private and secure. One study found 7 in 10 hospitals use fax machines to send sensitive patient data to stay compliant with HIPAA regulations. However, fax technology is modernizing and improving. One advancement that can benefit countless organizations is Fax over IP (FoIP) technology. Learn more about the eFax services and how they can support your business operations.

eFax Services Explained: Why Your Business Needs Them

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