Posts in Category: industry

How to improve your business communication on email and chat

Email and instant messaging have been the foundation of business communication for many decades. Email is the revolutionary medium that moved communication from paper and telephone into the digital environment. The world as we know it now wouldn’t have been possible without this simple, yet effective method of communication. As for instant messaging, even though at first it was used more for personal matters, nowadays an enormous part of business communication takes place on chat.

Improve your business communication on email and chat

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How to Collaborate for Real and Enjoy Effective Meetings

Meetings are essential for the success of any business. They allow people to collaborate and share information, keep updated on company news and make decisions together. Then why do most employees absolutely hate to attend meetings? And what should management change in order to have truly effective meetings?

Enjoy effective meetings

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How to Create a Work Culture That Suits All Generations

Both at work and in everyday y life, each generation has something unique to offer. However, the culture gap between generations can make things uncomfortable at times, leaving people feeling less welcome. So how do we create a work culture that brings people together instead of tearing them apart? This is the core of my article,  so I encourage you to read forward and find out.

Create a work culture that suits all generations

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The Surprising Effect of Chat and Email Etiquette on Communication at Work

One of the most basic necessities of any workplace is proper communication. In today’s world that runs on a hectic schedule, where every productive minute counts, the ability to instantly communicate has been a boon for the global work scenario. However, even in our fast-paced lives, writing etiquette can sometimes make all the difference between successful and unsuccessful communication. Let’s find out how chat and email etiquette can enhance our written communication and get us where we want.

Email etiquette

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These 3 Determined Entrepreneurs Will Show You What It Takes to Be Insanely Successful in Business

As long as you have a brilliant idea and determination, nothing can stop you from reaching your goals, in life and business. Just look at these successful entrepreneurs: one of them finished reading an entire library by the age of 8, the other learned English by offering tour guide services to foreign visitors, and the last one doesn’t know how to code, even though he owns one of the most popular apps today. Guessed who I’m talking about?

Author: Maurizio Pesce, image licensed under the Creative Commons Attribution 2.0 Generic license. https://commons.wikimedia.org/wiki/File:Elon_Musk,_Tesla_Factory,_Fremont_(CA,_USA)_(8765031426).jpg#filelinks

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What Does It Take to Be an Inspiring Leader?

Every manager and entrepreneur dreams of becoming an inspiring leader that people would gladly follow. Some people have a natural leadership instinct, but what if you weren’t born with such exceptional skills? Can you learn how to be inspiring to others?

Science says there are ways you can train yourself so that people listen to you and follow your lead. Here’s what I found to be useful for anyone willing to go on this journey of inspiring leadership.

Photo by Eugene Lim on Unsplash

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Millennials Are Driving The Adoption Of Unified Communications

Photo by Vince Fleming on Unsplash

Studies show that Unified Communications and Collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. That’s not a surprise considering the increasing number of companies who expand their activities far from their traditional borders. But are their employees, especially Millennials, playing any role in this change? I’m a firm believer that this digital-native generation is fueling the change. And scientific facts seem to support this idea.

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A Match Made in Heaven – Why Call Centers and UC Go Hand in Hand

Photo by rawpixel on Unsplash

Metaphorically speaking, Unified Communications (UC) solution vendors walk around carrying a long list of benefits for service providers who want to offer UC services for SMBs and other organizations (i.e. upgrade their business communication channels). The are many reasons and truth is this crusade against old technology is very justified. Any way you look at it, UC services, especially when hosted in the Cloud, knock the socks off any legacy phone network.

A call center is, in and of itself, a network of phones. Much of UC’s functionality actually originated in call centers. The only difference is that unifying these features enables Service Providers (SP) to take better advantage of resources with the end goal of increasing productivity and improving the customer service. So what better business to target with UC if not contact centers? And although every feature counts, it’s those that touch the customer directly that weigh the most

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