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The U.S. is ditching copper landlines in favor of IP telephony (about time!), but the FCC is requiring providers to notify customers of such plans three months in advance, as well as supply backup power sources needed in case of an outage. IP telephony has major advantages over legacy phone networks, some of which we will outline in this article.
The regulatory body issued its announcement yesterday, addressing service providers with the following claims:
There’s an undeniable edge to bringing your own device (BYOD) to work. It makes everything more productive and less complicated, this is what company’s employees think. How about IT departments? When using VoipNow Mobile, they are all happy. And to make them even happier, a couple of days ago we released VoipNow Mobile 2.0 that comes with video support, crystal clear HD voice even in difficult network conditions, and enhanced privacy for both voice and video calls.
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Since I started work at 4PSA, I’ve been getting all these questions about VoipNow (the company’s flagship product). ‘How does it work?’ ‘Who does it target?’ And I tell them: Wherever there’s need for a solid communication framework, this is the tool for the job. In fact, you might be on the receiving end without knowing.
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By connecting workers in efficient and intuitive ways, Unified Communications (UC) addresses many business challenges. Whereas UC was originally implemented simply to cut costs and ease IT administration by converging data and voice networks, it has evolved into a mission-critical resource for businesses across all industries as they struggle to enable comprehensive and seamless collaboration across platforms, systems, and devices.
For most of their existence, PBX phone systems have been reserved for large organizations due to the high cost of ownership and maintenance. Today, this blockade is a thing of the past, all thanks to the cloud. Through a Unified Communications (UC) platforms hosted in the cloud, users employ their service provider’s infrastructure, which reduces costs significantly and at the same time lifts the barrier for more types of organizations to adopt the technology.
Planning to sell Unified Communications (UC) to your end users? Don’t expect them to get too excited right away. Moving them from traditional voice systems to the world of IP may be exciting for you, but the basic components of voice gateways, core processing servers, and IP phones do not, in and of themselves, offer value to your employees. So, what’s the key to revving up your employees and ensuring optimal buy-in?
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The bigger the company, the more important it becomes to maintain a good image in the eyes of the public. But sometimes even the best trained PR staff can slip up. Especially when time is of the essence.
Picture this. You’re the chief operating officer at a big drug company, and you’ve just put the finishing touches on a new label. Within hours of giving the green light, production lines nationwide are already firing on all cylinders. But there’s a problem. The boxes are being stamped with stickers featuring the wrong drug.
Driving adoption of anything within an organization is difficult enough, because people tend to resist change. Even more so when it comes to all-new collaboration tools. So how do you ensure their buy-in and ongoing support for the tech? Easy. With some good old fashioned education.
It’s crucial not to take deployment lightly. We say this from experience. If you hand the management department a flimsy brochure or a demo video that just scratches the surface of the product, it might do more harm than good. Sometimes higher-ups may be even more resilient in the face of change than the workforce on the ground floor. When it comes to communication & collaboration tools, knowing the numerous benefits of each feature in part lets you align those features perfectly with your business.
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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.
It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.
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Lately, everybody speaks about how you can increase productivity with better collaboration. Let’s think about how we are used to work together: in-person meetings, one-on-one discussions, phone calls that never end etc. Remember those days when, if you stepped away from your desk phone for just a few minutes, you had every chance to miss a business opportunity, or play phone tag for the remainder of the day?! Well, not anymore.