Posts Tagged Under: voip

SIP Presence Translation Service

SIP presence is a tricky subject, mainly because there are some different ways to achieve the same thing. VoIP users are interested to know if “something” has happened in their network. They don’t care how this is technically done, or how many RFCs describe a simple scenario. The truth is that there are indeed many RFCs that handle various aspects:

  • the message-summary event allows the user to learn about new voice mail messages
  • the dialog event advertises when users are initiating, accepting or terminating voice conversations
  • presence events let users know when the status of a resource has changed

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The Future Started Yesterday

Over 130 years ago, Graham Bell managed to get ahead his competitor Elisha Gray with just a few hours and fill in the paperwork required to patent the telephone. Even then, speed was essential in creating a technical advantage over the competition.

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You are the Customer – Basic Questions to Ask about UC Services

We wrote much of the material below in 2008 for a whitepaper, but things haven’t changed much. That’s why I want to give some advice to small companies that want to choose a hosted Unified Communications service; hopefully they will make a better choice.

The key is to always ask the service provider before taking any purchase decision. There is no perfect software or perfect  solution, but the vendor must be aware of that and he must know how to get closer to perfection. Enjoy the following questions and do not hesitate to ask them before choosing a hosted service. Although they look quite simple, you might be surprised about what kind of answers you will get.

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VON Down, Any Alternatives? Your Comments Are Welcomed..

We discussed recently inside our team about the opportunity to go (as exhibitors) to some VoIP conventions in the US and Europe. After all, we had a pretty good number of customers and partners around the world and it seems a good place to meet them in person while gaining additional exposure. After thoughtful researches we had to choose between Pulver Media’s VON and TMC’ s event ITExpo. They have both Spring and Fall US editions while VON had also (used to..) events in Europe.

As newcomers in US VoIP fairs and exhibitions we seek some advice and almost everybody indicated VON as the right choice. So we start preparing for that, and we missed the Amsterdam event (VON Europe) because it was too close, but decided to go to VON Fall edition in Boston. Unfortunately, while chatting with some friends from TMC I found out that all VON events have been canceled, Pulver Media no longer exists and nasty things are happening

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Feedback on VoipNow online trainings

We received a lot of feedback after the VoipNow online trainings this month. First, I apologize that we didn’t have enough seats for all of you that wanted to participate. It looks like the online trainings experiment was a very successful one. It is very easy for people to participate and the costs are much lower. Of course, there are some disadvantages because that human interaction is lost in a certain degree, compared to the on-site trainings. But overall the advantages are bigger than disadvantages.

I noticed that our attendants had many more business ideas after they joined the trainings. It is very easy to sense this using the question they ask like metrics 🙂 It looks like we do not communicate opportunities and system capabilities very well, so people need several presentations to realize them. But we will fix this. We also learned about some interesting businesses, for example one of our customers income grow with over 250% in the first five months of the year, only by upselling PBX to existing hosting customers. What started like a small experiment now requires automation investments.

I hope we will see you at the next training, BTW we published the schedule for July.

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Yes, we will start to post on this blog

This blog has been dead for the last two years. When we created it, we really wanted to share interesting things and visions with it, but unfortunately we were too busy to write here :(. The fact that we finally decided to do something about this was influenced by several things:

1. I think that the time spent on this blog will be usefull for our customers. I usually find myself in the position to explain over and over the same thing, and I could explain it only once. Here.
2. We reshaped the blog to be more like a “product blog”.  So most topics will cover products, functionality and features. Of course, there will be some general posts also.
3. I hope we will gather feedback from comments.

Please do not hesitate to comment.

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