Posts Tagged Under: voip

You are the Customer – Basic Questions to Ask about UC Services

We wrote much of the material below in 2008 for a whitepaper, but things haven’t changed much. That’s why I want to give some advice to small companies that want to choose a hosted Unified Communications service; hopefully they will make a better choice.

The key is to always ask the service provider before taking any purchase decision. There is no perfect software or perfect  solution, but the vendor must be aware of that and he must know how to get closer to perfection. Enjoy the following questions and do not hesitate to ask them before choosing a hosted service. Although they look quite simple, you might be surprised about what kind of answers you will get.

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VON Down, Any Alternatives? Your Comments Are Welcomed..

We discussed recently inside our team about the opportunity to go (as exhibitors) to some VoIP conventions in the US and Europe. After all, we had a pretty good number of customers and partners around the world and it seems a good place to meet them in person while gaining additional exposure. After thoughtful researches we had to choose between Pulver Media’s VON and TMC’ s event ITExpo. They have both Spring and Fall US editions while VON had also (used to..) events in Europe.

As newcomers in US VoIP fairs and exhibitions we seek some advice and almost everybody indicated VON as the right choice. So we start preparing for that, and we missed the Amsterdam event (VON Europe) because it was too close, but decided to go to VON Fall edition in Boston. Unfortunately, while chatting with some friends from TMC I found out that all VON events have been canceled, Pulver Media no longer exists and nasty things are happening . I recommend you reading the comments above. We were so close to go to VON Europe in Amsterdam!!

So, in this case ITExpo remains the only viable option, unless you have other ideas. We’re preparing for Miami ITExpo in January 2009. Hope to meet our US friends there !! Meanwhile you can meet us this month in HostingCon (more about this later).

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Hosted PBX Market

Recently I saw some whitepapers showing how great the hosted PBX industry will develop in the following years that fill up with great expectations. Yes, VoipNow is a product that market cries for it 🙂 . Yes, hosted IP PBX market is here to stay (and grow) and offers obvious advantages. But, do we know how to capitalize the opportunities generated by this increasing demand?

There are two worlds colliding as the world communication is moving on IP basis: the telecom world and the xSP world, now becoming one big unified IP services market. When we start developing VoipNow couple of years ago we want it to be a bridge between hosting and telco world as his architecture and features were oriented to our primary target: the hosting providers. VoipNow may not be the only hosted PBX software on the market and arguably neither the best nor the most user friendly, but indeed, for xSP market, VoipNow is the most adapted product and is where it offers the greatest value proposition.

I had some chats with partners coming from traditional hosting and exploring entering into hosted voice business. They feel the potential but their lack of knowledge in telco sector could be a great business inhibitor. That’s why we think to give them a little help with some documents showing how to sell voice services to their (hosting) clients. There are real life scenarios with cost and revenue figures showing the economics behind a hosted voice business. You can find them here. In the following weeks I’ll keep searching for more useful info and white papers on the web about the hosted PBX business and share with you in the next posts.

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Feedback on VoipNow online trainings

We received a lot of feedback after the VoipNow online trainings this month. First, I apologize that we didn’t have enough seats for all of you that wanted to participate. It looks like the online trainings experiment was a very successful one. It is very easy for people to participate and the costs are much lower. Of course, there are some disadvantages because that human interaction is lost in a certain degree, compared to the on-site trainings. But overall the advantages are bigger than disadvantages.

I noticed that our attendants had many more business ideas after they joined the trainings. It is very easy to sense this using the question they ask like metrics 🙂 It looks like we do not communicate opportunities and system capabilities very well, so people need several presentations to realize them. But we will fix this. We also learned about some interesting businesses, for example one of our customers income grow with over 250% in the first five months of the year, only by upselling PBX to existing hosting customers. What started like a small experiment now requires automation investments.

I hope we will see you at the next training, BTW we published the schedule for July.. My recommendation is to join early.

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Yes, we will start to post on this blog

This blog has been dead for the last two years. When we created it, we really wanted to share interesting things and visions with it, but unfortunately we were too busy to write here :(. The fact that we finally decided to do something about this was influenced by several things:

1. I think that the time spent on this blog will be usefull for our customers. I usually find myself in the position to explain over and over the same thing, and I could explain it only once. Here.
2. We reshaped the blog to be more like a “product blog”.  So most topics will cover products, functionality and features. Of course, there will be some general posts also.
3. I hope we will gather feedback from comments.

Please do not hesitate to comment.

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