To connect with customers, particularly online, is a priority for many businesses. Yet, in this day and age, you need to cover all the bases. It’s no longer enough to create an amazing product and offer an impeccable service. In fact, despite smart promotion strategies and heavy-set marketing campaigns, it may still not be enough.
Training is a key component of personnel and personal development. In some cases, it may be the reason people choose to work for your business. Trainings are crucial to the development of new teams, and the elixir for the rejuvenation of old ones. Yet, trainings should take into account the way adults learn.
Objectives are the common denominator of all planning activities. Nowadays, however, organizations of all kinds are going through a paradigm shift. It’s no longer about hierarchies of plans and SMART objectives. Now it’s about maximizing human satisfaction: consumers and employees.
Photo by Neringa Šidlauskaitė on Unsplash
Funny story: I decided to change my ringtone to a real song by a real band, so I looked up “how to change ringtone on iOS.” I landed on a 1,000-word post that explained the nightmarish process. After decidedly sticking with my stock tunes, I felt like venting a little on Twitter.
Apple has always made it unnecessarily difficult to add and extract files to and from an iOS device, especially ringtones. It has to do with the stronghold on the content routed through iTunes. While it’s fair towards the artists, it’s excruciatingly frustrating for the end user. Surely there’s a way to please both parties. Alas, they’ve yet to implement it
Business slows down in summer due to vacation time. That’s a fact. Be that as it may, for contact centers, considering the relatively low call center activity, the summer looks like the perfect time to see if they’re making the grade.
When business starts ramping up again, the quality of your customer service needs to be at its peak so as to bolster revenue, enhance customer satisfaction, and reduce costs. If your contact center isn’t ready for that kind of influx of traffic as business picks back up, you may be in for a surprise. For instance, according to a recent survey by Accenture, 51 percent of consumers in the U.S. will abandon a business if they are not fully satisfied with their customer service.
So what exactly can you do so that your company doesn’t become part of the statistics?