Posts Tagged Under: customer experience

Remote Work Trends in 2020

The remote workforce has gone global. Seventy percent of workers telecommute at least once per week, while 53 percent of employees work in the office at most half the week, according to a recent study from IWG. Even more fascinating, a Citrix study estimates that 50 percent of the workforce will be completely remote by the end of 2020. Such numbers shape the remote work trends for the next period.

Remote work trends

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Customer Communication Is For Your Business What SEO Is For Your Website

In the push for creating a great website, developing a social presence, and providing an overall positive user experience, it’s easy to forget about the foundation of your business: great customer communication. This element is critical to the success of your business like SEO is to the success of your website. Without it, you’ll struggle to bring on customers, retain clients and build a brand that’s known for a great customer experience.

Customer communication is as important for your business as SEO is for your website

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Smart Hacks for Optimizing Productivity in the Workplace

Productivity is a concept used to describe effectiveness given by the results we get from the amount of work we put into something. Maximum productivity is the inversely proportional relationship between the amount of effort and the quality of the results. So, for optimizing work and ultimately maximizing productivity, we need to get the best results out of minimum effort.

Hacks for optimizing productivity in the wokplace

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Improve Team Communication for Better Customer Experience

Customers are the lifeblood of any business – and keeping them happy ensures they stay loyal to your company. This is why great customer experience is crucial. In fact, an estimated 52 percent of Americans have switched their allegiance from one brand of retailer, cable provider, bank or other establishment because of poor customer services.

High-quality customer experience must be prioritized to thrive in our consumer-driven world. However, the success of your customer service approach is only as effective as the health of your internal communication.

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5 Tips to Make Your Customers Love You

Photo by rawpixel on Unsplash

A happy customer is a returning customer. Brand loyalty is when your users have the opportunity and good reason to choose another brand, and yet they choose to stick with you. Maybe it’s how your brand looks. Maybe it’s how it sounds, tastes, or feels. Whatever it is, something clicked with them and they clicked with you.

If your product sells today, that’s no guarantee it will sell tomorrow, or a year from now. Unless you’re giving away free cash bundles, holding on to a user base is no walk in the park. Some companies use surveys to see how consumers view their brand and how they stack against their competitors, and they adjust their practices based on the feedback. Others prefer to pour all their resources into building trust, quality and value, without asking too much around. But most don’t bother to do any of these things. And that’s no way to obtain loyalty

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