An audio conference is a meeting conducted by the means of audio communications with two or more people, who usually are in different locations. Instead of calling each other–like a traditional phone call–it allows different parties to join in by calling a number, either via the telephony network or through an Internet connection. And here comes the best part. In the post-COVID era, the audio conference could very well be our escape from the exhausting video meetings.
An IVR (Interactive Voice Response) is like a modern operator. Also known as auto-attendant or virtual assistant, it automatically connects to any call and it’s mainly used to streamline the communication flow. Even if the company has only a few departments, there are many reasons why it should have one.
For some people, working from home during the pandemic has been a dream come true. For others, not so much. According to Cigna, 61 percent of Americans reported feeling lonely in early 2020. Mental health experts believe that the number has increased significantly ever since due to prolonged social distancing and repeated lockdown. In time, people started losing their sense of community and became less engaged to their company’s life.
Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.
Emails and chat messages are quick and easy communication options. Yet, we’re in a remote and socially isolated work scenario going on for far too long now. Let’s not overlook the impact of hearing your colleague’s voice on the other end of a phone call! Do it for your productivity and to create stronger bonds with your team.
The COVID-19 pandemic pushed millions of people to work from home in the past year and a half. Besides the danger of catching the virus, we are also facing several other perils to our health. Beyond the usual domestic accidents, working from home usually means isolation and a sedentary lifestyle. In time, these are taking a toll on everyone’s physical and mental health. So how can you stay healthy in such challenging times?
Internships are a great way to make the most out of the summer for students and post-graduates. Simply because they provide a hands-on glimpse into an industry before actually joining it. Furthermore, programs like the 4PSA Cool Summer Internship are beneficial both personally and professionally.
If you’re not sure what WiFi calling is, why you’d need it, and most importantly, how it works, you’re not alone. WiFi calling is a powerful tool, yet we receive many inquiries on how to best use it. Common questions include, “What are the pros and cons of WiFi calling?” or “Is WiFi calling secure?” Especially for those planning to use it for their business, the desire to know all these details is perfectly understandable.
In the past year, more people have started working from home than ever before. The COVID-19 pandemic closed down businesses and many of those still standing strong are now working remotely. While most people are happy to work from the comfort of their own home, it also makes it difficult to separate work from personal life. In US, no less than 7 in 10 remote employees are struggling to achieve a healthy remote work life balance during this pandemic.
Business leaders can agree that last year has marked a turning point in the work from home trend. Even before the COVID-19 shutdown, remote work had gained some considerable traction. Yet, in 2020, it became the norm for millions of employees across the globe. Providing some remote working tips and strategies for employees and leaders alike has become paramount. And this is especially true for those that didn’t have remote work in place before.
