Companies with established recognition programs have 31% lower turnover rates, and 41% of companies that have such a program set in place report higher customer satisfaction. Statistics may not answer life’s most burning questions, but numbers don’t lie.
Ford isn’t a Human Resources company. It makes cars. To make those cars and sell them, it needs people as much as it needs the robots on the assembly line. Unlike machines, people have morale. They are driven not by electric current, but by motivation. And motivation comes from within. So how do you get people to love what they do? Easy!