Photo by David Pisnoy on Unsplash
For more than 10 years we have been working with communication service providers around the world and one of the biggest challenges they’ve always reported has been customer churn. Even the best service in the world can’t prevent customers from fleeing if what you’re offering isn’t what they need.
Two weeks ago we announced the 4PSA Partner Meetup that will take place in Madrid, Spain at the beginning of summer on June 1-2, 2015. We want to see you there, face to face, and chat the good old-fashioned way 🙂 You will also be able to meet with fellow service providers, exchange ideas, share experience, and have some drinks.
Besides the fun part, there are lots of reasons to join us there. In April we released VoipNow 3.5, in the following days we’ll be launching VoipNow Mobile 2.0 and VoipNow 3.6, and Hubgets is round the corner. With every new version, we are extending the feature set, creating new opportunities for service providers. We want to make sure that you know how to make money out of all the new stuff.
A fast-growing business may be synonymous with success, but not necessarily with smooth sailing too. A business doesn’t just manage itself, and even when there’s high demand for your product, you can fall short in aspects that actually sell it. Like your phone system.
Ask yourself this: if you had to add an extra phone line right now, how much time and effort would it take? How about handling your calls when you step out for coffee, or tracking KPIs? If your organization depends on picking up the phone in a timely fashion, you might want to look into a cloud-based phone system.
When creating a new product or launching a new service, the first question you ask yourself is whether it will be successful and you will be able to sell it. Marketing theory says that you start with the user’s needs and then build products/services to meet them. In reality, after the launch it doesn’t work like that anymore. You already have your solution and want to find a way to match it on potential customers’ needs. As soon as you can sense any opportunity there, you can start building your approach.
In this first article of the series, we will start with medical practices. Imagine a medical partnership with a couple of practitioners and a couple of nurses in a small office, a receptionist, and a legacy telephony system.
It started with a tweet…
Most people try to sell to anyone with a pulse. Big mistake. Selling to no-targets costs a lot & is usually non-repetitive. Focus!
This made me think of something all companies, big or small, older or younger face every day. The combination of finding the right customers and creating replicable selling scenarios makes all the difference.
As the end of this year approaches, everyone is making retrospectives of 2014 and forecasts for 2015. I’m sure you’ve already read a thousand times how great 2015 will be for communication and collaboration. Just a few thoughts I read lately:
A couple of weeks ago, I received an invitation on Facebook to attend Hour of Code Romania. I don’t usually pay attention to such notifications, but this one was somehow different, as the name got me thinking 🙂 I know what you can do with a line of code, but what does an hour of code represent?! This was enough to trigger my curiosity, so I did a little research.
As Americans join their families around Thanksgiving tables this year, many will reflect on their gratitude for family, friends, good health, and their jobs. Back at the office on Cyber Monday, SMB decision makers that worked to deploy a company-wide Unified Communications (UC) solution in 2014 are counting their blessings, too 🙂
We have just released VoipNow 3.5 Beta. It’s been a long journey, but the first beta of the new version is finally here, better than ever.
It contains over 80 core improvements designed to help you win the SMB market such as upgraded architecture, improved UI, better PBX with support for WebRTC, call encryption, and a lot of other enhancements that simplify the operation of large deployments. It also comes with over 100 bug fixes, most of them related to the updated architecture.
With technology advancing so fast, it’s often a wonder that the process of delivering education is still a piece of the twentieth century. It’s true that the world of online universities and learning websites from Coursera to Kahn’s Academy and other MOOCs is taking off, but many traditional schools, high-schools and universities are still stuck with paperwork when it comes to collaboration, and to simple voice when it comes to communication. Education should be at the forefront of what tech has to offer.
Some schools are making inroads into how to leverage technology. For example, the North Carolina School of Science and Mathematics (NCSSM) provides interactive video courses for K-12 schools across North Carolina. Students from across the state can collaborate in project teams and class discussions. Meanwhile, NCSSM teachers monitor the class in real-time and assess student learning. Yet, such schools are the exception, not the norm. The 2011 CDW Unified Communications Tracking Poll found that only 17% of higher education has implemented some of the features that are part of Unified Communications.