A fast-growing business may be synonymous with success, but not necessarily with smooth sailing too. A business doesn’t just manage itself, and even when there’s high demand for your product, you can fall short in aspects that actually sell it. Like your phone system.
Ask yourself this: if you had to add an extra phone line right now, how much time and effort would it take? How about handling your calls when you step out for coffee, or tracking KPIs? If your organization depends on picking up the phone in a timely fashion, you might want to look into a cloud-based phone system.
Don’t rest on your laurels
Being satisfied with past achievements is a natural impulse, but don’t pop open the champagne before you make sure that things will stay that way in the long run. One of the things that most (soaring) business owners often overlook is infrastructure. When you find yourself with a truckload of new clients and a system capable of managing none, brace yourself. You might lose them to a competitor who can deliver.
Hosted PBX for the win
When faced with unprecedented expansion, replacing your legacy phone system with a cloud calling solution like VoipNow is not just a good idea, it’s imperative. Here’s why in a nutshell:
- With an antiquated phone system, you need to call the vendor for virtually any change you might want to apply to the infrastructure – anything from adding a new line to repairs and troubleshooting. If your phone system also uses the Internet, your supplier doesn’t take the blame for any web-related issue. On the other hand, when you have a phone system powered by the cloud, you can add as many phone lines as you want with only a few clicks. Maintenance and troubleshooting is also included, and it’s carried out by the people who built the platform. Yes, the people who know it best. You’re free to choose your phone type and, as a service provider, you even have the option to retool the Interface and make VoipNow your own.
- Handling every call may sound impossible, but not if you can route them to your cell when you’re away from your desk. VoipNow can forward calls to your handset, filter incoming calls based on CallerID, time of call, and rules. You can enable smart queues, and with the FollowMe function the call gets shifted from phone to phone until you answer on the one closest to you. VoipNow Mobile goes the extra mile by virtualizing your desk phone on your smartphone.
- What if you need to also track your workers’ activity? For example, call center managers want to know how many calls each employee is taking, the duration of the conversations etc. Just to go behind-the-scenes and see who deserves a promotion or a virtual slap on the wrist 😉
Bottom line, if these strong points are your company’s weak points, grab a cup of coffee and do some reading about hosted PBX at length. You’ll begin to wonder why you waited this long to make a change.