Elena Carstoiu' Post

Understanding AI Agents – Capabilities, Applications, and Strategic Implementation

Since OpenAI’s chatbot took the world by storm in 2022, the generative artificial intelligence tsunami has grown bigger by the day. Now, the focus is shifting to agentic AI—systems designed to act autonomously. Yet, despite the hype, no universal definition of AI agents exists. Their description and even their components vary significantly, depending on the framework, industry, or expert defining them.

Understanding AI Agents – Capabilities, Applications, and Strategic Implementation

Read More

Celebrating Women in Tech: Honoring Progress and Paving the Way Forward

International Women’s Day (IWD), observed annually on March 8, serves as a global rally for gender equality, a mission that resonates profoundly within the technology sector. As we mark this day in 2025, we reflect not only on the advancements made by women in tech but also on the systemic barriers that persist. The underrepresentation of women in tech roles—a gap that stifles innovation and economic growth—remains a critical challenge.

Celebrating Women in Tech: Honoring Progress and Paving the Way Forward

Read More

The Productivity Box: Balancing Efficiency and Productivity

Ever since the dawn of modern time, maximizing output while minimizing waste is crucial for business success. Two concepts that are often used interchangeably but have distinct meanings are efficiency and productivity. Understanding the difference between them and learning how to obtain a balance is essential for achieving optimal performance at work.

The Productivity Box: Balancing Efficiency and Productivity

Read More

The Ultimate Guide to Phone Call Transfer

Phone call transfers play a crucial role in customer service and communication. When handling customer inquiries or requests, it is often necessary to transfer the call to a different department or team member who can provide the required assistance. However, it is essential to understand the importance of an effective call transfer to ensure a seamless experience for the customer.

The Ultimate Guide to Phone Call Transfer

Read More

The Productivity Box: Perfect your Morning Routine to Lessen Stress and Boost Performance

Are you looking for ways to start your day off right and set yourself up for a productive and stress-free time? Building a strong morning routine is the key to achieving these goals. In this installment of The Productivity Box monthly series, we will explore ten morning habits that can help you lessen stress and boost productivity. Each habit plays a vital role in setting the tone for your day and ensuring that you are in the right mindset to tackle whatever comes your way. So, let’s dive in and discover these transformative habits together!

The Productivity Box: Perfect your Morning Routine to Lessen Stress and Boost Performance

Read More

What Is WebRTC and How Can It Revolutionize your Calls?

WebRTC, which stands for Web Real-Time Communication, is a revolutionary technology that has completely transformed the way we make calls. With WebRTC, users can communicate with each other in real-time over the internet, without the need for any additional plugins or software downloads. In this article, we will explore the basics of WebRTC, its role in communications and how it is revolutionizing calls.

What Is WebRTC and How Can This Technology Revolutionize your Calls

Read More