Being in the business of developing enterprise-class communication and collaboration software for over a decade, we know a thing or two about audio and video quality. User experience is crucial when it comes to UC&C solutions. You can have as many features as you like. What matters is to make the best of them.
Studies have shown that “user experience” tops the list of complaints among conferencing users. This includes both the visual experience and the audio experience. UC tools that mess up on these aspects are about as useful as an old fax machine. Without good quality audio and / or video, conferencing is more of a pain than a perk. This is why we’ve placed tremendous focus on the codec side of VoipNow.