Speech-to-text (STT) technology first emerged as an assistive solution, designed to help individuals with disabilities communicate and interact more easily. Over time, it evolved into a mainstream productivity tool that benefits virtually everyone. Today, capabilities such as voice dictation, real-time captioning, and automated transcription are embedded into smartphones and software platforms.
It’s no longer a secret that effective communication is crucial for businesses to thrive. One of the most critical channels of communication is the humble phone call. Despite the rise of digital communication platforms, phone calls remain a vital means of connecting with customers, resolving issues, and building relationships. However, the quality of these calls can make or break a customer’s experience. In this article, we’ll delve into the world of phone call quality, exploring its importance, factors that affect it, and strategies for improvement.
The concept of call center technology has evolved over time, and it’s difficult to pinpoint an exact date or year when it was born. From the first automatic call distributors (ACDs) introduced in the 1960s, call centers have improved business outcomes for companies across all industries.
An increasing number of companies are now recording incoming and outgoing phone calls. This practice is driven by various motivations, such as enhancing customer service and protecting the organization. If your company has not yet adopted call recording, now might be a good time to start. Explore more about call recording and discover the significant benefits it can bring to your operations.
For many, 2022 was the first year of normality after two very long years of pandemic. Profound workplace changes for both workers and employers alike, businesses navigating economic downturn, and people feeling the pressure of galloping inflation—the past twelve months were anything but quiet! Now is the perfect time for the 2022 wrap-up, let’s do it together.
Emails and chat messages are quick and easy communication options. Yet, we’re in a remote and socially isolated work scenario going on for far too long now. Let’s not overlook the impact of hearing your colleague’s voice on the other end of a phone call! Do it for your productivity and to create stronger bonds with your team.
If you look on social networks, it may seem like video, chat and email have replaced telephony for good. There’s an entire war going on about who does communication better. Hashtags after hashtags, studies and researches, everybody has an opinion. But when it comes to productivity, the traditional voice calls may be just what you need.
In this landscape of social distancing and remote working, staying in touch with coworkers and clients is more important than ever before. Real-time communications platforms have cemented the importance of virtual technology across most industries and workspaces. And under this new normal, voice communication has surged back after years on the decline.
