Listening is critical to your workday and poor listening skills can ruin it. Top executives for a Chicago manufacturing plant were asked to survey the role of listening in their plant. After hearing a seminar on listening, Ralph G. Nichols and Leonard A. Stevens explain in their Harvard Business Review article, that one of the most common responses was:
“Frankly, I had never thought of listening as an important subject by itself. But now that I am aware of it, I think that perhaps 80 percent of my work depends on my listening to someone, or on someone else listening to me.”
This is true for nearly anyone who works with other people. Having good listening skills is critical to avoiding miscommunication and staying connected with other team members and managers.