Posts Tagged Under: documentation

A Word About The VoipNow Wiki and Creative Commons Attribution 4.0 International

The headline says it all. Our Wiki is now under the Creative Commons (CC) Attribution 4.0 International license, besides having a sexy new look 😉 The CC-licensed content is available on the end-user and developer resources spaces. We encourage you to use it if you offer VoipNow and DNS Manager’s extensive array of features to your customers. It’ll help them make the most of it, guaranteed!

So what does this stand for anyway? The Creative Commons Attribution license allows the most freedom for using a creative work. Here’s what you need to know about it as a service provider.

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Beyond End-User Documentation

Software users get critical when confronted with an issue. There is also a good chance they will tell their friends they hate your software.

If you are a technical writer, the time when a customer can’t make head or tail of what you wrote is the best time to receive feedback. A technical writer’s challenge is to deliver the right information at the right time, without adding frustration.

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