This is an opened question to hosters, don’t hesitate to provide feedback. Over the last year we noticed something very interesting, namely hosters starting to offer VoIP to businesses. Some of our customers started on their own, while others were convinced by my colleagues (in some cases it was pretty hard). Some companies moved slowly, other positioned their products incorrectly, but most were succesful and they are very happy now.
We fell that this process takes more time than it should. Market is moving. Hosting is commodity. On a long run Google with “get” the customer. They could “get” even businesses (no business will use Google Apps now, but in two years, who knows). Microsoft is now a hoster (dangerously raising the bar for providers). It’s obvious that in these conditions hosters must expand their business. They have the customer and they can offer much more, not only old fashioned hosting. Otherwise they will lose this customer. Unified communications is an important piece in the puzzle and maybe the easiest to offer and support.
We started building resources to help hosters understand the opportunities behind unified communications, but we need your help. We are preparing for our most important release ever (VoipNow 2 – more to follow) and we want to accompany this release with many more resources to help you. Don’t hesitate to add your input.