Open-Xchange for Plesk Now Available for Customers

As you might know, we have partnered with Open-Xchange to integrate VoipNow features with email groupware and have improved teamwork. Open-Xchange is a cool product; it takes your existing mail server and adds groupware on top of it. You have a nice AJAX interface, Exchange like functions, mobility (ActiveSync support), etc. But you better check their demo. That demo is not using the latest skin, the one we contributed a little bit to.

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A Little Bit About Product Management

Many people ask me about the roadmap of various products, although usually it happens in informal discussions. And this is not the only question, I got many of them about how we design things, what I believe to be hot next year and so on. Although these are the questions one could ask over a few drinks, the answers are quite complicated (and they require more drinks than I can take). 🙂

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Release Schedule for October

Yes, Automation is 99% completed for the beta release. VoipNow Automation will be included in VoipNow 2.0.4 release and you will be able to activate it with the beta license key:

7 October 2009 – VoipNow Automation public demo
13 October 2009 – VoipNow Professional 2.0.4 release (comes with VoipNow Automation beta)
end of October 2009 – VoipNow Core 4Grid

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VoipNow and Open-Xchange

VoipNow 2.0.3 was released, this is the first news. There are many bug fixes and also several interesting new features also. The next version of VoipNow will be 2.0.4, which is a minor release that will include VoipNow Automation. Speaking of Automation it is still not releasable, but we are making progresses with every day passed. The next major version of VoipNow will be VoipNow 2.1.0 and it’s scheduled for end of Q4 2009.

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Eight Lessons You Should Not Learn the Hard Way

I am constantly monitoring our Help Desk tickets. I am looking for improvement ideas, common mistakes (for example if many people make the same mistake, we must change something in the product) and generally anything that can improve our products and services.

That’s why I was able to discover some surprising things, one of the most important in my perspective being related to our customer’s education related to production systems management. I will discuss about VoipNow, because it’s more complex, but everything below can be considered best practice (in my opinion, of course).

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VoipNow Automation Updates

For the past weeks the blog has been quiet. We didn’t want to shut it down or reduce it to silence, but we have worked a LOT. We’ve worked on many levels – not only on product development, but also on related things that will help sustain our company’s development. Many changes were based on your feedback, thank you for sending them to us. You will see a lot of interesting stuff in the next period 🙂

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