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It’s official: the millennial generation (born between 1980 and 2000), also referred to as Generation Y, now makes up the majority of the labor force in the U.S. In other words, the population aged 16 to 34 today is commanding the workplace. And they have plenty of demands to go with this milestone.
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Making sure you sound good over the phone is critical to building a good rapport with your clients. Whether you’re converting a lead into a buying customer or troubleshooting a technical issue, there are many techniques you can use to get the person on the other end of the line to really like you. Here are some of them.
When we set out to develop Hubgets, we started with the customer’s problem – fragmented collaboration – then we began building. Creating a top-notch product for a non-existing market gets you nowhere. You want to analyze the problem first, then find the solution.
This mindset isn’t typical in business, believe it or not. Many companies create products with their fingers crossed behind their backs hoping someone will buy them. We don’t think that’s the right way to go. That’s why we designed Hubgets to look and feel a lot like a social networking platform – one that people would know how to pick up and use at first glance, creating a lean learning path for everyone looking to boost their collaborative efforts, internally and externally.
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Business leaders make investments based on the likelihood that said investment will be returned. Rarely does an executive pour money into a project whose outcome (return on investment) cannot be immediately quantified. Experts say this is a huge mistake on their part.
Customer experience expert Augie Ray talks about the tremendous importance of customer experience and how every company should prioritize this as much as possible. The key question tackled in his lecture:
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Millennials will always remember the first time they saw their grandparents operate a PC. Born during or after the personal computer revolution, this generation (aged 18-45 today) consumes the most digital content created today. Baby Boomers and Generation X do too, only differently.
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For hardcore mobile users, global coverage has been something of a wet dream for decades. But if Samsung (and others like them) have their say, we could be reaping the benefits of a true world-wide-web sooner than previously anticipated.
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“If everyone is moving forward together, then success takes care of itself”
– Henry Ford
A truly great business doesn’t stem from the willingness to make money. While having financial incentive certainly helps, a more important driver is innovation, delivering real value to the world.
Cloud-reliant software and services have enabled a paradigm shift for developers and service providers alike. Once based on the buy-once-use-forever concept, the acquisition of software and services has gravitated towards a licensing business model that has proved to be far more lucrative for every party involved, from the people who code the solution to the end users.
A recent report by Nemertes Research indicates that Unified Communications (UC) solutions, or Unified Communications as a Service (UCaaS), are selling much better as subscription bundles, as opposed to perpetual licensing which involves a large upfront investment. And it’s hardly a surprise.
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Since emojis started flooding our Internet devices, we’ve adopted new ways of communicating. Whether we’re texting someone, sending an email, or leaving a comment on a site, we somehow can’t escape these giggly yellow faces that say so much with so little. However, there’s an even more popular form of expressing enjoyment online than emojis.
Research done by Facebook – based on a piece by Sarah Larson from The New Yorker – reveals that ‘haha’ is by far the most widely used form of expressing laughter online, followed by emojis (particularly those with tears of joy), ‘hehe,’ and finally ‘lol.’ Here are some numbers extracted by Moira Burke and the Core Data Science team:
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The Internet went up in flames a few hours ago when Google announced a major shift in its organizational structure: the creation of a parent company called ‘Alphabet’ with the purpose of better managing the many branches spawned by Google in various fields (like the driverless car project). Alphabet will have one CEO and one President, while the subsidiaries (Google among them) will each have their own CEOs.
Co-founder Larry Page wrote in a blog post on Monday that Alphabet is merely an effort to make Google and all the projects that emerged from it over the years “cleaner and more accountable.” Parent company Alphabet will not be a consumer brand, Page said. In fact, the purpose of creating it was to allow each separate company to evolve individually and pursue its own branding. So, let’s answer some of the most pressing questions regarding Google’s surprising decision.