Posts in Category: industry

The Rising Power of Consumers

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What’s the #1 attribute that a CEO must possess? According to the hundreds of chief executives polled by PwC for its 2015 Pulse survey, the key ingredient to be at the top of your game in this line of work is “strategy.”

The respondents were not named (for obvious reasons), but PwC highlighted some of their answers in quotes. One CEO piqued, “The crucial thing a CEO has to be capable of is to think strategically, which means to recognise changes in the market early and then formulate the consequences for their business.”

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Facebook M – Possibly The Next Big Step Towards True AI

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AI is the talk of the town these days. Every major tech juggernaut is trying to grasp machine intelligence and Facebook seems to be on a very promising track with an all-new personal assistant called ‘M.’ Unlike Google Now, Cortana, or Siri, Facebook M doesn’t ask you to repeat what you said, nor does it dump a bunch of Internet links on you when the query is too difficult for the algorithms to handle. When it hits a search roadblock, it starts to ask around.

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How to Sound Good Over the Phone

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Making sure you sound good over the phone is critical to building a good rapport with your clients. Whether you’re converting a lead into a buying customer or troubleshooting a technical issue, there are many techniques you can use to get the person on the other end of the line to really like you. Here are some of them.

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Here’s One Reason Why You Should Definitely Hire More Women

 

Here's One Reason Why You Should Definitely Hire More Women

When we set out to develop Hubgets, we started with the customer’s problem – fragmented collaboration – then we began building. Creating a top-notch product for a non-existing market gets you nowhere. You want to analyze the problem first, then find the solution.

This mindset isn’t typical in business, believe it or not. Many companies create products with their fingers crossed behind their backs hoping someone will buy them. We don’t think that’s the right way to go. That’s why we designed Hubgets to look and feel a lot like a social networking platform – one that people would know how to pick up and use at first glance, creating a lean learning path for everyone looking to boost their collaborative efforts, internally and externally.

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How Much Does Great Customer Experience Really Cost?

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Business leaders make investments based on the likelihood that said investment will be returned. Rarely does an executive pour money into a project whose outcome (return on investment) cannot be immediately quantified. Experts say this is a huge mistake on their part.

Customer experience expert Augie Ray talks about the tremendous importance of customer experience and how every company should prioritize this as much as possible. The key question tackled in his lecture:

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How 3 Different Generations Use 3 Different Devices Today

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Millennials will always remember the first time they saw their grandparents operate a PC. Born during or after the personal computer revolution, this generation (aged 18-45 today) consumes the most digital content created today. Baby Boomers and Generation X do too, only differently.

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When Business Grows on Merit, Not Math

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“If everyone is moving forward together, then success takes care of itself”

– Henry Ford

A truly great business doesn’t stem from the willingness to make money. While having financial incentive certainly helps, a more important driver is innovation, delivering real value to the world.

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UCaaS Beats Perpetual Licensing Any Day Of The Week

Cloud-reliant software and services have enabled a paradigm shift for developers and service providers alike. Once based on the buy-once-use-forever concept, the acquisition of software and services has gravitated towards a licensing business model that has proved to be far more lucrative for every party involved, from the people who code the solution to the end users.

A recent report by Nemertes Research indicates that Unified Communications (UC) solutions, or Unified Communications as a Service (UCaaS), are selling much better as subscription bundles, as opposed to perpetual licensing which involves a large upfront investment. And it’s hardly a surprise.

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