After a period of dominance by video conferencing, a shift is underway. Many have grown weary of the distractions that come with being on camera, where appearance can overshadow the actual discussion. As a result, audio conferencing is experiencing a resurgence in popularity. By stripping away the visual aspect, audio conferences allow teams to focus on the conversation itself, accommodating dozens of participants without the burden of video connections or concerns about looks and demeanor.
High turnover rates can hurt any company. Some studies estimate that organizations pay an average of 6-9 months’ salary to replace every employee that quits. In other words, if a business loses an employee that earns $80,000 per year, it would cost them between $40,000 and $60,000 because of lost productivity, hiring, training, and onboarding.
The concept of call center technology has evolved over time, and it’s difficult to pinpoint an exact date or year when it was born. From the first automatic call distributors (ACDs) introduced in the 1960s, call centers have improved business outcomes for companies across all industries.
Are your clients sick and tired of robocalls and call spam? If they complain about receiving unknown and spoofed numbers throughout the day, it’s because these calls disrupt meaningful work and can lead to both financial and reputational losses. In US and Canada, the STIR/SHAKEN frameworks are available especially for such cases.
The back to school season is again upon us. Many adults are still working from home or in hybrid work environments, while kids are heading back to the classrooms. Let the drama and the fun begin! Or, better yet, let’s find some ways to make it better this year!
An increasing number of companies are now recording incoming and outgoing phone calls. This practice is driven by various motivations, such as enhancing customer service and protecting the organization. If your company has not yet adopted call recording, now might be a good time to start. Explore more about call recording and discover the significant benefits it can bring to your operations.
Hybrid work has been prevalent for the past few years and has introduced the remote work challenge. However, many companies still need to establish policies that enhance collaboration and productivity for teams working remotely.
As you develop your SaaS brand, you have two options for product pricing: offering a subscriptions service or selling your software under a one-time, perpetual license. A subscription service gives customers access to your software for as long as they pay for it, whether that means paying a year’s worth of access or paying monthly. Licensing it with a one-time payment gives your customers access to the software as it is and never have to re-pay.
Fax machines continue to play a valuable role in the modern workplace. While usage varies by industry, many companies still fax important documents because this method is known to be private and secure. One study found 7 in 10 hospitals use fax machines to send sensitive patient data to stay compliant with HIPAA regulations. However, fax technology is modernizing and improving. One advancement that can benefit countless organizations is Fax over IP (FoIP) technology. Learn more about the eFax services and how they can support your business operations.
The hybrid working environment is no longer a post-pandemic experiment. On average, office attendance is 30 percent lower than before 2020 with most remote-capable workers going into the office just 3.5 days per week. Even though most companies have had a few years to work out their hybrid plans, many still struggle to balance remote and in-office teams.
