Unified Communications as a Service (UCaaS) handles all communications and collaboration tools in one place. It can cover everything from telephony, internal communication, to customer service and even employee onboarding. Hence its importance because the ultimate goal is for your business customers is to have communications systems that allow them to grow and scale.
Clear customer communication is a cornerstone of business success. When companies communicate effectively, both internally and externally, they can set realistic expectations, deliver exceptional customer service, and appeal to prospective leads. This approach not only enhances the customer experience but also builds trust and loyalty, which are vital for long-term growth.
Despite the rise of texting and instant messaging, phone use is still alive and well. The average person makes or receives eight voice calls each day, which adds up to more than 2.4 billion phone calls across the United States.
After a period of dominance by video conferencing, a shift is underway. Many have grown weary of the distractions that come with being on camera, where appearance can overshadow the actual discussion. As a result, audio conferencing is experiencing a resurgence in popularity. By stripping away the visual aspect, audio conferences allow teams to focus on the conversation itself, accommodating dozens of participants without the burden of video connections or concerns about looks and demeanor.
High turnover rates can hurt any company. Some studies estimate that organizations pay an average of 6-9 months’ salary to replace every employee that quits. In other words, if a business loses an employee that earns $80,000 per year, it would cost them between $40,000 and $60,000 because of lost productivity, hiring, training, and onboarding.
The concept of call center technology has evolved over time, and it’s difficult to pinpoint an exact date or year when it was born. From the first automatic call distributors (ACDs) introduced in the 1960s, call centers have improved business outcomes for companies across all industries.
Are your clients sick and tired of robocalls and call spam? If they complain about receiving unknown and spoofed numbers throughout the day, it’s because these calls disrupt meaningful work and can lead to both financial and reputational losses. In US and Canada, the STIR/SHAKEN frameworks are available especially for such cases.
The back to school season is again upon us. Many adults are still working from home or in hybrid work environments, while kids are heading back to the classrooms. Let the drama and the fun begin! Or, better yet, let’s find some ways to make it better this year!
An increasing number of companies are now recording incoming and outgoing phone calls. This practice is driven by various motivations, such as enhancing customer service and protecting the organization. If your company has not yet adopted call recording, now might be a good time to start. Explore more about call recording and discover the significant benefits it can bring to your operations.
Hybrid work has been prevalent for the past few years and has introduced the remote work challenge. However, many companies still need to establish policies that enhance collaboration and productivity for teams working remotely.
