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Making sure you sound good over the phone is critical to building a good rapport with your clients. Whether you’re converting a lead into a buying customer or troubleshooting a technical issue, there are many techniques you can use to get the person on the other end of the line to really like you. Here are some of them.
When we set out to develop Hubgets, we started with the customer’s problem – fragmented collaboration – then we began building. Creating a top-notch product for a non-existing market gets you nowhere. You want to analyze the problem first, then find the solution.
This mindset isn’t typical in business, believe it or not. Many companies create products with their fingers crossed behind their backs hoping someone will buy them. We don’t think that’s the right way to go. That’s why we designed Hubgets to look and feel a lot like a social networking platform – one that people would know how to pick up and use at first glance, creating a lean learning path for everyone looking to boost their collaborative efforts, internally and externally.
Cloud-reliant software and services have enabled a paradigm shift for developers and service providers alike. Once based on the buy-once-use-forever concept, the acquisition of software and services has gravitated towards a licensing business model that has proved to be far more lucrative for every party involved, from the people who code the solution to the end users.
A recent report by Nemertes Research indicates that Unified Communications (UC) solutions, or Unified Communications as a Service (UCaaS), are selling much better as subscription bundles, as opposed to perpetual licensing which involves a large upfront investment. And it’s hardly a surprise.
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Cementing the belief that communication is vital in building and retaining a team, a study conducted by human resources firm SHRM reveals that employees rate their relationship with their immediate supervisor among the top five job satisfaction contributors.
Specifically, 54% of employees in the survey indicated that a good relationship with their team manager or supervisor was “very important” to their job satisfaction. Middle-management cited this aspect more vocally than the executive ranks (probably because the C-suite doesn’t get bossed around as much).
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We love it when communication flows. Everything we do at 4PSA revolves around communication and collaboration, so we believe strongly in the power of using these as tools for building teams and businesses. But sometimes, shutting up can help too.
According to a study published in the Journal Of Social & Personal Relationships, blocking communications with negative people can increase your productivity and even boost your IQ. It’s the kind of research that seems to reach an obvious conclusion, but most of us are oblivious to these teachings our entire lives.
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I recently stumbled upon some lectures that talk about communication & collaboration in business, explaining its crucial role in leveling the field for executives and floor employees alike, driving successful operations across an entire organization. They were great reads and I want to lay out some bullet points for our readers. If you own a business, listen up!
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People with thick accents aren’t exactly well liked. Especially those who really cripple a language trying to convey their thoughts verbally to others. But according to H. Jackson Brown Jr., it’s not something to criticize.
I laughed when I read this:
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Is the product that you’re about to deploy user friendly, interoperable, scalable? Is your company waiting for others to take the plunge to consider new technology safe or viable? Does the product require radical infrastructure modifications to be deployed? These are just some of the questions that need to be asked when scouring the market for Unified Communications & Collaboration solutions.
What is Unified Communications anyway? Ask ten different people and you’re likely to get ten different answers. The reality is that UC has been waiting on the launch pad for well over a decade, and yet only a handful of industries have managed to wrap their heads around it. How did they do it? Simple. By asking these questions before buying.
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What is social networking if not a giant fulcrum of communication? Even when we claim to be posting photos just to chronicle your trips, we all light up with joy when we see those virtual thumbs pointing upwards.
Posts and pokes, likes and dislikes, comments and replies, instant messaging, group messaging, forums, communities – all these mediums have one big thing in common: sharing information.
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Before Deploying Cloud Collaboration Software, Ask Yourself This
Service providers can no longer afford to keep their hands clean of any cloud business. Nor should they. In today’s competitive marketplace, moving operations to the cloud isn’t just worth considering. It’s a must.
Aggregated research from Infonetics shows that more than half of companies across North America will be running cloud-based UC software in one form or another by 2016. The research also includes a projection according to which the cloud PBX & UC segment will be valuated at $12 billion by 2018.